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Stoke-on-Trent, England, United Kingdom
Hybrid
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
About the Role
MWI Animal Health provides technology solutions that help veterinary practices run better — so vets spend less time battling their systems and more time caring for animals.
We're looking for a Service Delivery Engineer who takes ownership, drives successful customer outcomes, and becomes a trusted technical partner to our customers.
You'll play a key role in delivering and enhancing services, ensuring customers receive maximum value from our technology solutions. Working across onboarding, service provisioning, customer engagements, and service improvement initiatives, you'll help ensure the service delivered consistently exceeds expectations.
This is a remote role with regular travel to our site in Stoke-on-Trent and customer visits across the UK as required.
Delivering Exceptional Customer Outcomes
You'll be the primary technical contact for our customers ensuring services are delivered efficiently, service commitments are met, and customers gain maximum value from our solutions. You'll build strong customer relationships and proactively identify opportunities to improve the customer experience.
Provisioning and Enhancing Technology Services
You'll configure and provision cloud-based services, manage integrated platform solutions, and support the delivery of new functionality across customer environments.
Working closely with Technical Support, Operations, and Project teams, you'll ensure services are implemented effectively and remain fit for purpose as customer needs evolve.
Managing Service Issues and Escalations
You'll take ownership of hardware and network related service requests and escalations, coordinating with customers, support teams, and third-party suppliers to ensure issues are resolved efficiently and with minimal disruption. By managing priorities, maintaining service levels, and communicating proactively with customers, you'll help ensure a consistently high-quality service experience.
Getting Hands-On When It Counts
Around 10% of your time may be spent on-site supporting customer onboardings, attending Go-Live activities, completing installations, or resolving issues that require a physical presence.
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What We're Looking For
Beneficial but Not Essential
What's on Offer
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned