Do you want to be a part of a successful team?
Do you like working in collaborative teams and solving critical issues?
Be part of a successful team
As a leader in the oilfield services & equipment industry, Baker Hughes offers opportunities for qualified people who want to grow in our high-performance organization. Our leading technologies and our ability to apply them safety and effectively create value for our customers and shareholders.
Partner with the best
The Service Delivery Manager manages the service delivery for our SP&S products and services in the country. Ensures that Baker Hughes maximizes its short and long-term revenue, profit and cash collection opportunity by enabling flawless execution, on time delivery, contract adherence and cash collection for the assigned jobs.
In this role, you are the focal point for day-to-day operations and will support the daily activities required to ensure the project teams, operations and function support teams deliver as per customer contractual requirements.
The role will provide leadership for Customer contract/order fulfilment and be accountable for business development, customer satisfaction, financials, risk & contract management for dedicated customers within the SP&S business in the region.
Responsibilities:
- Be accountable for interfacing with the customer, internal teams, regions, and functions to integrate, develop and execute from handover to installation and services including proactive management through life of field.
- Integrate the customer and BH organization and lead from the front (product lines, functions, regions, commercial) to successfully execute customer commitments on time and within budget.
- Build strong long-term relationships with customers in the region.
- Lead the project teams to effectively execute using project routines including integrated planning.
- Be the single point of ownership for BH and customer for wing-to-wing execution. This includes ensuring all teams understand contractual commitments prior to start of execution and through project reviews & audits manage cost, delivery, and quality control through execution.
- Owner of monthly, quarterly, and annual financial targets including Revenue, Contribution Margin (CM), Cash, Past Dues and Op. Margin (OM) while supporting Sales for customers in the region.
- Responsible for managing the commercial execution operating rhythms e.g., Project Margin Reviews (PMRs) and QMIs to review the financial performance of the contract(s) including cost review, invoicing, cash collection, claims, contract changes, and margin enhancement with matrix execution teams.
- Drive utilization & reallocation of resources in country be aligned to the S&OP process.
- Escalate commercial issues & other execution risks that could affect our ability to honor our commitments to our Customers and to our shareholders.
- Partner with the customers, sales/commercial and region to help develop and execute strategies for growing the Services & Offshore offerings, sales, and profitability.
- Participate in the project handover by the ITO team as per Baker Hughes SP&S ITO-OTR procedures, making sure the project teams have locked in all contractual, technical, and operational requirements of the project.
- Provide coaching, encouragement, motivation, and development to project team to ensure development of strong talent pool and robust succession planning in region for customer.
- Promote and own a working environment to achieve excellence in HSE, Quality, Compliance, Customer Service & Productivity.
- Be accountable for: HSE, OTD, Cash, Margins, reducing Non-productive time (NPT) and improve Net Promoter Score (NPS).
- Manage the allocation of personnel for the safe and timely execution of production enhancement projects.
Fuel your passion
To be successful in this role you will need to:
- Bachelor's degree from an accredited university or technical college.
- Minimum of 5 years of experience leading operations in oil & gas industry upstream sector i.e. subsea equipment refurbishment & repairs, subsea drilling, subsea installations, subsea completions, surface pressure control systems operations.
- Minimum of 3 years of experience leading oil & gas upstream services business units or departments on which candidate was accountable for service delivery and profitability.
- Project management experience in oil & gas upstream or adjacent industries.
- Focused on operational excellence - HSE & Quality as priorities for delivering services to customers.
- Possess strong communication skills with a close working relationship with the Operations, Manufacturing, Engineering and Quality teams.
- Have proven ability to communicate with external stakeholders in order deliver projects to our customers.
- Capability to work in simultaneous offshore operations understanding customer's needs and criticality.
- Ability to leverage knowledge of customers operational needs to identify opportunities for new services to be provided to the customers.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
About Us
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
Join Us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
The Baker Hughes internal title for this role is: Services Senior Manager - Service Delivery Management
