Service Desk Engineer - Associate

About the Role

We are seeking a service desk engineer. This is a hands-on role requiring the ability to handle various challenges with expertise and exceptional judgment while working with end-users at the highest level within organizations.

If you’re computer-savvy and enjoy supporting end users, we would like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Responsibilities

• Support end users across multiple offices
• Prepare hardware/software for new employees
• Maintain/troubleshoot peripherals and printers
• Support our hosted phone system

Qualifications

• 2+ years of recent end-user technical support experience
• 2+ years of experience of Microsoft cloud-related technologies: O365, OneDrive, Exchange
• 2+ years of experience in desktop technologies: Windows, MS Office
• Experience with MDM solutions
• Experience with PowerShell
• Experience with Mac OSX a plus
• Experience with basic networking a plus
• Experience with A/V systems a plus
• Excellent written and verbal communication skills
• Strong time management skills and ability to prioritize
• Process oriented individual

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office four days, with the flexibility to work remotely one day (Friday). 

Benefits

iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance; and generous paid time off (PTO).

For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc