Service Development Engineer - Documentation

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Engineering Manager

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In this role, you will have the opportunity to develop, manage, and maintain technical documentation that supports Field Service Technicians working on Critical Power Products. Each day, you will ensure documentation accuracy, version control, and global standardization while collaborating with cross-functional teams to drive process improvements and operational efficiency.

Key Responsibilities

• Develop and maintain technical documentation including Method of Procedures (MOPs), Field Procedures (FPs), and related technical manuals for Field Service Technicians.
• Manage document control processes including ISO folder organization, document ID issuance, version control, and systematic filing within the document management system (DMS).
• Support global standardization and harmonization of documentation formats across regions.
• Conduct dry runs of procedural documents to verify accuracy, clarity, and operational feasibility.
• Travel to project sites to observe documentation practices, identify gaps, and recommend improvements.
• Participate in Field Work Teams (FWTs) to develop project-specific documentation aligned with customer requirements.
• Prepare and update project document lists, progress reports, and monitor document status against schedules.
• Communicate product modifications impacting the installed base to relevant stakeholders in a timely manner.
• Identify and report process or tool inefficiencies, proposing actionable improvements.

Qualifications

• Bachelor's degree and 5 years of experience in a service or manufacturing environment; or Associate's degree with 7+ years; or High School Diploma/GED with 9+ years of relevant military or work experience.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); working knowledge of MS Project.
• Strong organizational skills with the ability to manage multiple deadlines and administrative responsibilities.
• Excellent written and verbal communication skills with the ability to convey complex technical information clearly across organizational levels.
• Demonstrated sense of ownership, urgency, and accountability.
• Willingness to travel to project sites as needed.
• Experience with document management systems and version control preferred.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Why ABB?

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. 
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions 
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

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Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.