Service Development Manager – AI Data Assurance & Validation

Responsibilities:-

Service Development & Program Leadership

• Lead end-to-end service development initiatives from planning through testing, implementation, and rollout.

• Own enterprise-level program coordination across multiple workstreams, ensuring alignment of scope, timelines, and deliverables.

• Manage cross-functional dependencies, risks, and execution plans across Product, Technology, Operations, and external partners.

• Drive structured project governance, including status reporting, escalation management, and stakeholder communication.

• Ensure delivery of initiatives within agreed timelines, scope, and quality standards.

Testing Strategy & Quality Assurance Leadership

• Define and implement comprehensive testing strategies across products and services.

• Lead test planning, test case design, execution, and validation processes.

• Oversee functional, integration, regression, and user acceptance testing (UAT).

• Establish and drive adoption of best practices in test management and quality assurance.

• Lead defect tracking, triage, root cause analysis, and resolution processes.

• Promote test automation and continuous testing practices where applicable.

• Ensure consistent quality benchmarks across all service development initiatives.

Technical Documentation & Standards

• Lead the development and governance of technical documentation, including specifications, workflows, test plans, and implementation guides.

• Ensure documentation is structured, scalable, and aligned with operational and technical requirements.

• Establish documentation standards and ensure consistency across teams and initiatives.

• Support knowledge transfer and enablement through well-defined documentation practices.

Cross-Functional Collaboration & Coordination

• Partner with Product teams to understand requirements and translate them into structured testing and implementation plans.

• Work closely with Technology teams to ensure solution feasibility, integration readiness, and technical quality.

• Collaborate with Operations teams to ensure smooth transition from development to production.

• Act as the central coordination point across internal stakeholders and external partners.

• Facilitate alignment across teams to ensure seamless execution and delivery.

Data Analytics & Quality Insights

• Leverage data analytics to monitor testing outcomes, product performance, and service quality.

• Develop dashboards and reporting frameworks to track key metrics such as defect trends, test coverage, and quality KPIs.

• Use data-driven insights to identify improvement areas and enhance testing efficiency.

• Support decision-making through structured analysis and performance reporting.

Partner & Vendor Management

• Collaborate with external vendors and partners to align on testing, delivery, and implementation objectives.

• Ensure effective communication and coordination across partner-driven initiatives.

• Monitor partner performance and ensure adherence to quality and delivery expectations.

• Drive accountability and alignment across internal and external stakeholders.

Qualifications & Experience

• Bachelor’s or Master’s degree in Computer Science, Engineering, Data Analytics, or related field.

• 10–15 years of experience in service development, software testing, program management, or related domains.

• Proven experience leading enterprise-level programs and cross-functional initiatives.

• Strong background in software testing, quality assurance, and delivery management.

• Experience working in matrixed environments with multiple stakeholders and partners.

Requirements:-

Testing & Quality Assurance

• Strong expertise in testing methodologies (functional, integration, regression, UAT)

• Test strategy development and execution

• Defect management and root cause analysis

• Exposure to test automation frameworks (preferred)

• Quality assurance governance and standards

Program & Project Management

• Experience managing large-scale, cross-functional programs

• Strong understanding of Agile, Waterfall, or hybrid delivery models

• Risk management, dependency tracking, and stakeholder communication

• Experience with project management tools (Jira, MS Project, Smartsheet, etc.)

Technical Documentation

• Expertise in technical writing, documentation frameworks, and standards

• Ability to create structured and implementation-ready documentation

• Experience in maintaining documentation repositories and governance

Preferred Certifications

High-Value (Strongly Preferred)

• ISTQB Advanced Level or equivalent

• Certified Software Test Engineer (CSTE)

• PMP / PRINCE2 / Agile certifications (CSM, SAFe)

Nice to Have

• Certifications in Test Automation tools

• Data Analytics certifications (Power BI, Tableau, etc.)

• Lean / Six Sigma certifications

Leadership Competencies

• Strong program leadership and execution capability

• Excellent stakeholder management and communication skills

• Ability to influence cross-functional teams without direct authority

• Structured problem-solving and decision-making approach

• Results-driven mindset with focus on quality, delivery, and scalability

Work in a way that works for you

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

 

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Group Health Insurance Policy (covering self and family)

• Group Life insurance/accident policy

• Generous long-service awards

• New Baby gift

• Subsidised food provided (applies to India- Bangalore/Chennai)

• Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave

• Free Transport provided to and from the office (applies to India-Bangalore/Chennai)

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.









We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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