Service Dispatcher Supervisor

Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. 

Service Dispatch Supervisor - Stanley Access Technologies, Elgin, IL

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.   

What You Will Do: 

• Direct, remotely, the activities of 10-25 service technicians and possibly 1 dispatcher, share on call duties 

• Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, and visiting new and existing customers a must.

• Meet or exceed region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory, etc. 

• Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets. 

• Form high performing teams and lead regional efforts to source, hire, train and develop talent. 

• Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base. 

• Analyze, develop, and implement systems and process productivity enhancements. 

• Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support. 

• Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency. 

• Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed. 

• Audit of all incoming work orders for accuracy, i.e., Part numbers, Door ID’s, Signatures, Customer Forms, PO numbers and NTE. 

• Perform half day or full day ride along, evaluate work practices and safety equipment  

What You Need to Succeed: 

• Bachelor’s degree preferred, High School diploma required 

• A valid state driver’s license, without restrictions, is required for this position. 

• A clean driving record 

• Ability to work nights and/or weekends as necessary 

• Proven track record of success 

• Ability to work in a fast paced, chaotic environment 

• Proven team builder and player 

• Strong business acumen (Drive productivity, P&L understanding, data analysis) 

• Demonstrated communication skills 

• Excellent team and interpersonal skills 

• Strong detail orientation 

• Strong computer skills (Microsoft applications, Microsoft Dynamics365, Spreadsheets, word processing ) 

 
Additional Preferred Skills and Knowledge: 

• Prior field sales or field service experience 

• Prior experience with high involvement work teams 

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
• You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.