This is an exciting role within the business that is vital to the success of the team and the business. Responsible for developing service design solutions, supporting product support activities, resolving in-service technical issues, and improving reliability and service performance.
The role collaborates with cross-functional teams, customers, airlines, and MRO organizations to ensure effective technical support across the full product lifecycle so offers lots of exposure to the business functions and the ability to develop your career within Aerospace.
Job Description
Roles and Responsibilities
Develop service design and product support solutions based on customer, user, and business needs.
Translate service requirements into subsystem and component-level solutions in cooperation with SMEs and cross-functional teams.
Perform trade studies, define specifications, support CTQ and requirements flowdown, and verify that designs meet technical and service expectations.
Ensure products meet service requirements across the full lifecycle, including installation, troubleshooting, repair, preventive maintenance, proactive maintenance, and field support.
Support product support engineering activities related to in-service issues, technical investigations, and operational reliability.
Participate in incident management, help define field solutions, and support timely resolution of technical problems affecting customers or fleet operations.
Conduct root cause analysis and structured problem solving to identify causes of failures and recommend corrective actions.
Prepare, review, and use technical documentation, such as repair instructions, service documents, engineering reports, and other technical records.
Read and interpret technical drawings, design data, and engineering documentation.
Support activities connected with fleet management, product reliability, and continuous improvement of service performance.
Collaborate with engineering, manufacturing, services, customers, airlines, and MRO organizations to ensure effective technical support and implementation of solutions.
Required Qualifications
Degree inEngineering, Aerospace Engineering, Mechanical Engineering, or a related technical fieldfrom an accredited university or college.
Relevant experience inService Engineering, Product Support Engineering, Mechanical Design, Systems Engineering, or a related engineering discipline.
Technical understanding and ability to apply engineering principles in support ofserviceability, maintainability, and product support.
Experience withtechnical documentation, engineering specifications, and structured engineering processes.
Ability to read and interprettechnical drawings, models, and engineering documentation.
Demonstrated experience inproblem solving, root cause analysis, and technical issue resolution.
Good understanding ofproduct support, field issue management, and in-service operations.
Ability to work effectively acrosscross-functional and global teams.
English proficiencyrequired, Czech language skillsare an advantage.
Desired Characteristics
Analytical and problem-solving skills.
Ability to work effectively in adynamic and fast-paced environment.
Experience withincident management, technical investigations, and field support.
Exposure tofleet management, reliability analysis, and in-service product support.
Basic knowledge ofaviation regulations and certification environment(e.g., EASA/FAA) is an advantage.
Ability todocument, plan, coordinate, and executetechnical tasks with attention to detail.
Demonstrated ability to influence, support junior team members, and work withcustomers and external stakeholders.
Customer-focused mindset with commitment tosafety, quality, delivery, and continuous improvement.
What we offer:
Annual bonus up to 10% of yearly salary.
Monthly contribution of 6% of base salary to Cafeteria or Pension/Life Insurance, in addition another CZK 600/monthly to Cafeteria.
Hybrid setting - after onboarding home office possible.
Meal vouchers (130 CZK/day) fully paid by employer.
Two extra weeks of paid vacation above the legal minimum (6 weeks total).
Fresh fruit and vegetables at work twice a week.
Multisport card contribution.
Health Days (massages, specialist consultations, yoga sessions, wellness packages).
