Service Engineer, Projects and Technical Solutions, Packaging and Paper

Are you ready for your next professional challenge?

We are now looking for a Service Engineer, Projects and Technical Solutions!

Valmet’s Packaging and Paper business area (PAC) is a leading provider of technologies and services for the global board, paper, and packaging industry. We support our customers in improving production performance, efficiency, and product quality through strong service expertise and continuous development.

In Turkey, we are building a service organization that strengthens our local presence and combines technical expertise with hands-on service execution and customer collaboration.

Join us in shaping a new way of working where operations and sales are closely integrated, and where your expertise plays a key role in driving growth in Turkey and the surrounding region.

As a Service Engineer for PAC's Projects and Technical Solutions, you will play a key role developing service operations in Turkey, managing and supporting local customer projects and service agreements. You will support sales and marketing of service solutions, participate in onsite works during mill outages and manage and coordinate site works and local subcontractors.

Istanbul would be the preferred location, however admitting other locations in Turkey.

Your main responsibilities are

• Lead and execute local service projects and site activities.
• Provide technical sales support, working closely with the sales team to identify business opportunities and support customer discussions
• Act as a technical specialist at customer sites, supporting daily operations, troubleshooting, and scans and process audits to support improvement initiatives.
• Build and maintain strong, long-term customer relationships through regular on-site presence and collaboration.
• Develop and coordinate a local subcontractor and partner network to ensure efficient and competitive service delivery
• Perform technical assessments, diagnostics, and basic on-site measurements, supporting continuous improvement and problem solving.
• Collaborate closely with sales, operations, and agreement management teams to ensure aligned and efficient execution.
• Prepare project plans and schedules and ensure timely and efficient project execution.
• Prepare and maintain project documentation in line with company standards.
• Supervise service project deliveries and emergency repair activities at customer sites.
• Prepare customer visit reports and project reports to ensure transparency and systematic follow-up.
• Manage reference control, including collection of customer feedback and monitoring customer satisfaction.

What you need to succeed in this role

• BSc in mechanical or process engineering.
• Good technical knowledge of paper and/or board mill processes (4-5 years’ experience min) is mandatory.
• Service-minded, with excellent internal and external project management skills.
• Proven experience in project deliveries and related work, within the board, paper, and packaging industry.
• Experience with site supervision work is an advantage.
• Fluent written and spoken English and naturally fluent Turkish language skills as well.
• Capacity of preparing technical reports and documentation and using project reporting systems.
• Ability to work both independently and as a team member, with good interpersonal skills.
• Willingness to travel, mostly domestic.

We offer
You will be a part of a highly motivated and skillful team who will onboard and support your journey at Valmet; together you will move our customers’ performance forward and make a difference in our company, contributing to the positive development of our solutions and services. You can expect to learn and grow professionally working in a highly responsible role. Your days will vary since your field of responsibilities is both wide and challenging.

In addition, we offer you a competitive compensation package, including bonus plan, company service car, health insurance, meal and other allowances.

Additional information
All applications must be submitted through Valmet Careers – latest by 02.08.2026.
We will contact all relevant candidates once the application period is over. Please be aware the whole process and interviews are conducted in English language.

That feeling when… everything works together is what makes working at Valmet unique!

Valmet is where the best talent from a wide variety of backgrounds comes together. With 19.000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.

Join the team!