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Milford Charter Township, Michigan, United States
Hybrid
Not Available
Job Description
Work Arrangement
Hybrid: This role is categorized as hybrid. The successful candidate is expected to report to Warren, Michigan or Milford, Michigan three times per week, at minimum.
About GM Defense
GM Defense is driving the future of military mobility by leveraging the best-in-class capabilities of General Motors for unmatched innovation, proven performance, and breakthrough life cycle economics. We deliver reliable, affordable, and innovative products across a full spectrum of capabilities including integrated vehicles, electrification, autonomy, robotics, and security.
The Role
GM Defense (GMD) is a dynamic and growing organization within General Motors. Within GMD, the Integrated Product Support (IPS) organization is responsible for delivering aftersales and sustainment support to defense customers worldwide, ensuring customer satisfaction, mission readiness, and long term business growth.
The Service Engineering Lead, ISV (Infantry Squad Vehicle) is a people leader role with responsibility for leading a service engineering team supporting the GM Defense ISV program. This leader will have 4 to 7 direct reports and will be accountable for building team capability, setting priorities, establishing operating plans, owning service engineering process development, and delivering service engineering outcomes across service readiness, field issue resolution, design for serviceability, contract deliverables, and customer support execution.
This role will own service engineering process development for the ISV program and work cross functionally with production engineering and other stakeholders to ensure incoming production engineering data is complete, accurate, and available to support all required contract deliverables (CDRLs). The role will also own the customer relationship with U.S. Army customers, ensuring strong communication, responsiveness, issue resolution, and follow through throughout the product lifecycle.
This leader must be comfortable operating in ambiguity, moving with urgency, and making sound decisions across fast moving products and support environments. They will work across engineering, production engineering, program management, quality, supply chain, field support, and customer stakeholders to resolve issues, shape service strategy, ensure contract deliverables are met, and build a scalable support model for growing ISV vehicle populations in the field.
What You Will Do
Your Skills and Abilities (Required Qualifications)
Eligible to obtain Secret U.S. Security Clearance after hire.
What Will Give You a Competitive Edge (Preferred Qualifications)
Why This Role Matters
This role is critical to ensuring the GM Defense ISV program is supportable, maintainable, ready for the field, and able to meet required contract deliverables as the vehicle population grows. The Service Engineering Lead will shape both the team and the service engineering processes needed to support customer deliveries, strong field performance, and long term sustainment success. This leader will own the relationship with U.S. Army customers and coordinate across production engineering and other cross functional stakeholders to ensure required data flows into CDRL execution and customer support.
This position requires eligibility to access classified information at the Secret U.S. Security Clearance level for which the U.S. Government requires U.S. Citizenship. The successful candidate must have eligibility to access classified information at that level.
#GMD


GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel <25% for this role.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).

About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
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