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Townsville, Queensland, Australia
Onsite
Service Lead | Iona Youth Shelter | Townsville
Make a meaningful difference with UnitingCare
At UnitingCare, we believe in the power of small moments to create lasting impact. Every day, our people support individuals, families and communities through some of life's most challenging circumstances, helping them build safety, resilience and hope for the future.
We're looking for a passionate and experienced leader to join our Family and Disability Services team as a Service Lead. Based in Townsville, this role oversees a specialist homelessness service supporting young women who are experiencing, or at risk of, homelessness.
This is an opportunity to lead a dedicated team, influence positive outcomes, and make a genuine difference in the lives of vulnerable young people within our community.
Your part in our UnitingCare Team
As Service Lead, you will coordinate the day-to-day operations of the service while providing leadership, guidance and practice supervision to a committed team of professionals. You will ensure high-quality, client-centred service delivery, foster a positive team culture, and contribute to achieving sustainable outcomes for the young women we support.
In this role you will:
Due to the inherent requirements of this program's service delivery, we require female representation in this role. As such, we are currently seeking a Female Service Lead. Being female is a genuine occupational requirement under Section 31 of the Anti-Discrimination Act 1991 (Qld).
What makes a difference for us?
We're looking for someone who brings:
What makes a difference for you?
Flexible work arrangements to support work-life balance
NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
Career development opportunities to challenge yourself, grow and make a meaningful difference
A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
We’d love you to be part of our UnitingCare family
Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.
Child safe, Child friendly
UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:
provide welcoming, safe and nurturing services for children
implement measures to prevent child abuse and neglect within our services
appropriately and immediately address child abuse and neglect if it does occur
abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme
Diversity & Inclusion
Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
Commitment to Safeguarding
We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.
