Want to shape the future of industrial services? As our Service Lifecycle Specialist, you'll drive innovative service solutions, digital transformation, and lifecycle strategies that deliver lasting value for customers and accelerate business growth.
The Service Lifecycle Specialist is responsible for defining and driving lifecycle strategies for the installed machine base, ensuring customers receive the right services, upgrades, modernization solutions, and digital offerings throughout the entire asset lifecycle, from commissioning through end-of-life. As a strategic specialist with no direct reports, this role requires strong stakeholder management and the ability to lead through influence across a global matrix organization. Working closely with factories, product owners, regional service organizations, and sales teams, the Service Lifecycle Specialist translates lifecycle insights into actionable service offerings that maximize customer value, machine performance, and sustainable service growth.
This role is based at our GEA office in Bakel, the Netherlands.
Responsibilities / Tasks
- Define and drive lifecycle strategies for machine platforms and installed base segments.
- Manage lifecycle programs covering maintenance, upgrades, retrofits, modernization, digital services, and replacement solutions.
- Collaborate with regions and countries to identify customer needs and deploy lifecycle initiatives.
- Partner with factories and product owners to ensure long-term serviceability, upgradeability, and lifecycle support.
- Lead obsolescence management, modernization roadmaps, and end-of-life planning.
- Leverage installed base and machine performance data to identify service opportunities and enable proactive customer engagement.
- Drive the adoption of digital service solutions, including remote support, condition monitoring, predictive maintenance, and performance optimization.
- Support the development of service value propositions, business cases, and pricing strategies aligned with market needs.
- Monitor lifecycle KPIs and drive continuous improvement in customer satisfaction, service adoption, and recurring revenue.
Your Profile / Qualifications
- Bachelor’s degree in engineering, Business Administration, or a related field.
- Experience in Service Lifecycle Management, Aftermarket Services, Product Support, or Asset Management.
- Strong understanding of industrial equipment installed base management and service business models.
- Knowledge of digital service solutions and data-driven service offerings.
- Strong analytical, strategic, and problem-solving capabilities.
- Excellent stakeholder management and cross-functional collaboration skills.
- Ability to influence and align global teams within a matrix organization.
- Fluent in English; Dutch and/or German is an advantage.
What We Offer
- A highly visible role with the opportunity to shape the future of our global service business.
- Strategic ownership of lifecycle initiatives that directly influence customer success and business growth.
- Exposure to senior leaders, product owners, factories, and regional teams across a global organization
- Competitive salary including 8% holiday allowance.
- 25 vacation days and 13 ATV days (full-time employment, CLA).
- Travel allowance.
- Contribution towards gym membership.
- Opportunities for professional growth and development.
About GEA
GEA Pharma & Food Applications Division- Highly efficient and reliable production technologies for the pharmaceutical and food industries
For food processing, GEA offers solutions for the preparation, marination and further processing of meat, poultry, seafood and plant-based products. The portfolio also includes processing lines for pasta, baked goods, snacks, breakfast cereals, confectionery and pet food, as well as equipment for slicing and packaging of food.
What happens once your application is submitted?
You will receive an email l when your application has been processed. One of our Talent Acquisition Partners will review and verify that the applicant meets the qualifications criteria. Once your application has been successful verified and depending on the role you will be invited to a first interview either virtual or face to face. Usually after the second or third interview round we will make a decision.
Did we spark your interest?
Then please click apply above to access our guided application process.
