Service Now Platform Architect

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

We are seeking an experienced and strategic ServiceNow Platform Architect with primary focus on Security to define and drive the security architecture, standards, and governance of the enterprise ServiceNow platform and also help set technical standards, lead platform governance, and design solutions that meet complex business requirements while maintaining compliance with industry regulations

The role will be accountable for establishing secure and scalable patterns across Identity and Access Management, authentication, authorization, ACLs, privileged access, service accounts, API and integration security, application scopes, cross-scope access, secure development, platform hardening, audit controls, and regulatory compliance.

The architect will partner closely with Identity Management, Cybersecurity, Risk, Enterprise Architecture, Platform Engineering, Product/POD teams, and key stakeholders to ensure ServiceNow solutions remain secure, compliant, supportable, and aligned with enterprise security policies.

Experience Range: 15+ years    Role Level: Principal, Arch Solutions

Responsibilities

• Platform Security Architecture & Governance
  • Define and maintain ServiceNow platform security architecture, standards, security patterns, guardrails, and roadmap.
  • Establish governance and control procedures covering platform access, security configurations, applications, integrations, and customizations.
  • Provide security architecture assessment for new capabilities, plugins, releases, and major solution designs.
• Identity, Authentication & Access Management
  • Define standards for users, groups, roles, personas, SSO, MFA, RBAC, and privileged access.
  • Drive least privilege, Segregation of Duties (SoD), role rationalization, and periodic access reviews.
  • Provide architectural oversight for SAML, OAuth, SCIM, LDAP, and related enterprise identity patterns.
• ACL & Authorization Architecture
  • Establish standards for table, record, and field-level access controls.
  • Review complex ACL and role models for security, maintainability, performance, and unintended access.
  • Reduce excessive administrative privileges and legacy access structures.
• Privileged Access & Service Account Security
  • Define security controls for administrator, generic, service, and integration accounts.
  • Establish privileged credential-management patterns using CyberArk or equivalent PAM/secrets-management technologies.
  • Define ownership, credential rotation, monitoring, recertification, and auditability requirements.

• Integration, API & Application Security
  • Define secure patterns for REST/SOAP APIs, IntegrationHub, MID Servers, OAuth, certificates, and integration identities.
  • Establish governance for scoped applications, cross-scope access, and application isolation.
  • Ensure authentication, authorization, encryption, credential protection, logging, and traceability are incorporated into integration designs.
• Secure Engineering
  • Establish secure development standards for JavaScript, Glide APIs, Script Includes, Business Rules, Flow Designer, Scripted REST APIs, IntegrationHub, and custom/scoped applications.
  • Conduct architecture, security-design, and code reviews.
  • Identify insecure customizations and drive remediation of security-related technical debt.
• Platform Hardening & Security Assurance
  • Continuously assess platform security configurations and recommend remediation of identified gaps.
  • Define monitoring for privileged activity, authentication, integration identities, service accounts, and security-sensitive changes.
  • Support vulnerability assessments, security reviews, penetration-testing remediation, and platform-hardening initiatives.
• Upgrade, Patch & Release Security
  • Evaluate security implications of ServiceNow upgrades, patches, hotfixes, plugins, and new features.
  • Define regression validation for ACLs, authentication, authorization, integrations, and critical security controls.
  • Incorporate security validation into ATF and release-management processes.
• Risk, Audit & Regulatory Compliance
  • Establish documented security controls, evidence requirements, exception processes, and audit procedures.
  • Perform periodic reviews of platform access and security configurations.
  • Support internal and external audits and regulatory assessments.
  • Apply relevant enterprise security and privacy frameworks, including NIST and applicable ISO standards.
• Architecture Leadership
  • Serve as the ServiceNow Platform Security SME and architecture authority.
  • Provide guidance to Platform Architects, Engineering Leads, Developers, Administrators, Identity Management, Cybersecurity, Risk, and Product teams.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, Business, or a related field.
• 15+ years of IT experience, including significant ServiceNow architecture, engineering, or solution design experience.
• 5+ years as a ServiceNow Architect in a large enterprise environment with a focus on platform security, access control, and administration.
• Strong understanding of ServiceNow ACLs, roles, groups, and security best practices.
• Familiarity with identity management systems.
• Experience integrating ServiceNow with identity providers using SAML, OAuth, SCIM, or LDAP.
• Experience in cybersecurity, including risk assessments, audit response, or vulnerability management.
• Strong knowledge of ServiceNow architecture, configuration, application development, integrations, data, and security.
• Experience establishing architecture standards, design patterns, governance, and engineering guardrails.
• Strong understanding of ITSM/ITIL, security, privacy, risk, and enterprise technology practices.
• Strong communication and influencing skills across technology and business stakeholders.

Preferred Qualifications

• Experience in financial services or another highly regulated industry.
• Experience across ServiceNow products such as ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and DevOps.
• Experience with enterprise-scale ServiceNow modernization or transformation.
• ServiceNow CSA certification; CIS, CAD, or CTA certifications preferred.

Salary Range:

$137,400 - 233,600 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.