Service Now Senior Platform Engineer

Since 2024, 7-Eleven Australia has joined 7-Eleven international to be part of the biggest retail network across the world, represented in 20 countries with over 84,000 stores. We have big growth plans in Australia and a lot of opportunity for someone who wants to be part of ever growing retailer with a global footprint. 
 

Firstly, what we offer you! 

• Vibrant Open Office in Richmond. Work in a dynamic, collaborative space that sparks creativity 
• Work Your Way. Enjoy the perfect balance of remote flexibility and in-office collaboration—get the best of both worlds
• Make a Difference. Take a paid day off each year to volunteer for a cause you’re passionate about
• Fuel Your Day. Enjoy free 7-Eleven coffee and snacks in the office—because great ideas start with great coffee
• Family comes first. Get up to 15 weeks of paid parental leave for the primary carer and up to 4 weeks for concurrent leave, so you can focus on what matters most
• Stay Social & Connected. Join our Social Club and Open Committee for regular events, celebrations, and fun activities
• Grow Without Limits. Access unlimited LinkedIn Learning courses and invest in your personal and professional development

Our ServiceNow System Administrator plays a key role in maintaining and enhancing the existing 7-Eleven ServiceNow instance, including the management of licenses, resolution of tickets and service requests, as well as minor enhancements and major projects for business and IT stakeholders.  You will lead in executing the ServiceNow strategy, with a focus on maintaining 7-Eleven to leverage the full capabilities of the platform. 7-Eleven is looking to further utilize the platform’s offerings around portal, virtual assistant and analytics, and this role will take the lead in shaping this.

What need you to:

• An experienced ServiceNow Administrator/Developer that can support the existing ServiceNow implementation (licence administration, ticket resolution, upgrades/hot fixes), as well as undertake minor enhancements and project work.

• coordinating with internal and external stakeholders, able to enable stakeholders to delivery,

• Someone who is analytical and adaptable to fast changing environments, set priorities, identify impacts,

• Deliver technical best practice to increase the effectiveness of the ServiceNow experience.

What’s in your toolkit:

• 5+ Years working with the ServiceNow Platform, including ITSM, Customer Case Management, custom development and integration,

• Project experience with ServiceNow implementations of ITSM modules and providing technical support to enable system and platform design and optimisation

• Degree level qualification in a relevant discipline is desirable, as is ITIL Certification,

• Experience working in an Agile environment,

• Formal ServiceNow Administration training or certification,

• Strong interpersonal skills,

• Excellent troubleshooting and time management skills

Apply Now!

At 7-Eleven our people are at the heart of everything we do. We are committed to creating a workplace that fosters inclusion and celebrates diversity. We strive to make every single 7-Eleven team member feel heard, valued, and respected no matter who they are or what diverse characteristics reflect their unique identity. We are proud to be a Diversity Council Australia Inclusive Employer 2025-2026 and Gold Accredited with the Australian Workplace Equity Index.

At 7-Eleven, we are committed to ensuring that all prospective employees have the opportunity to perform at their best throughout our recruitment process. If you require any adjustments to support an inclusive and accessible experience, please contact us for a confidential discussion at peoplesupport@7eleven.com.au.

** Please note, this email is strictly for adjustment requests related to the recruitment process. Other inquiries sent to this mailbox will not be actioned. **

To find out more about our current opportunities follow us on LinkedIn or view our careers page.