Service Parts Coordinator
Job Description:
Service Parts Coordinator:
Milwaukee Tool product service is a key competitive advantage with high customer expectations. The Service Parts Coordinator plays a major role in meeting those customer expectations and maintaining that advantage. Working with a broad range of global, cross-functional teams, the Service Parts Coordinator supports the maintenance and management of service parts throughout the product's lifecycle, with the ultimate goal of ensuring Milwaukee Tool has the right parts, in the right place, at the right time, at the right costs.
Duties and Responsibilities
- Support Service Part Project Leaders in the development and review of Service Parts Lists to help ensure accuracy, thoroughness, and on-time completion
- Work with Engineering, Quality, Product Marketing, and others to establish recommended first-year forecasts and initial buy quantities for service parts
- Coordinate with global Sourcing and Manufacturing teams to create and update service part quotes and pricing for internal partners and external customers
- Work with the Master Data Team to ensure service part item master data is accurate and complete
- Coordinate with Supply Chain, Global Manufacturing & Operations, Product Management, and others to ensure that service parts are in stock and service-ready in time for finished good product launches
- Review product changes with Engineering to determine impact to related service parts, and coordinate with cross-functional teams to drive the appropriate updates and management to service part master data, costs/pricing, inventories, etc.
- Actively engage in project reviews as needed, to provide input, updates on assigned deliverables, etc.
- Support Quality initiatives, including product/process reviews, RCCM activities, mitigation and recovery proposals, etc.
- Support Service hubs and branches by assisting with inventory analyses, service improvement initiatives (processes, design-for-service assessments, etc.)
- Collaborate with Supply Chain, Finance, Distribution, and others in Excess & Obsolete activities
- Own excess and obsolete strategies and reporting for service parts, including duration of service parts availability, balancing last time buys with inventory levels and tool replacements, and collaborating with Supply Chain, Distribution, and Finance on management of inventory reserves and disposition
- Understand and report on overall service parts performance and/or positions, including volumes, financials, etc., relative to pre-defined KPI's
- Act as key point of contact for internal teams regarding general service part information (availability, pricing, BOM details, service dates, etc.)
- Perform analyses and prepare required reports to support activities listed above
- Additional tasks and responsibilities as assigned
Education and Experience Requirements
- Bachelor’s degree in Engineering, Supply Chain, Business Administration, Marketing, or similar area
- Minimum of 1-3 years' experience in product service, product development or management, supply chain, continuous improvement, or related field
- Strong organizational skills
- Technical aptitude; knowledge of tools preferred, but not necessary
- Excellent written, verbal, and interpersonal skills to support effective cross-functional collaboration and coordination
- Strong analytical, problem solving, and decision-making abilities
- Proficient in PC skills including MS Office (specifically PowerPoint and Excel)
- ERP experience is a plus! (Oracle application experience preferred)
- Must have the ability to react to situations quickly and perform efficiently in a fast-paced environment
Travel
- Occasional travel required, typically 10%-15%
- Travel is generally domestic and less than 1 week in duration, but occasional international travel should be expected as well
Milwaukee Tool is an equal opportunity employer.
