Service Sales Representative

Job Description:

Overview:

As a Service Sales Representative, you will be responsible for fostering relationships with potential, dormant and existing customers, generating leads and opportunities, and creating value for customers through the sale or upsell of our comprehensive service solutions. The result will aid in supporting the sales and service Teams to grow equipment and aftermarket sales. This is achieved by contacting customers and actively promoting our service and equipment solutions through phone call campaigns, emails, e-blasts and other department organized initiatives and campaigns. This role drives revenue for the organization while achieving established targets. You will play a critical role in expanding the customer base, driving revenue through equipment, spare parts and services, and strengthening long-term client relationships.

Responsibilities:

• Drive growth in service agreement contract sales by upgrading existing customers to higher tiered agreements and converting non-contract customers to contracts.  Maintaining strong relationships with key clients, prospects, and stakeholders to ensure high customer satisfaction.
• Promote and proactively sell aftermarket products such as spare part kits, training programs, TRACS monitoring software, and production support time to maximize customer value to potential, dormant and existing customers. Meeting or exceeding targets.
• Generate equipment leads through technical consultative approach and via proactive outbound communication and support the sales team with quotations when required.
• Collaborate closely with service, sales, marketing and support teams to ensure a seamless customer experience, nurture the sales funnel and increase lead generation and qualification.
• Manage and maintain the CRM and Lead Management System and report on sales leads, new and existing account opportunities and other reports as required.
• Identify and develop new aftermarket business opportunities within existing and new customer accounts. Act as the primary point of contact for aftermarket inquiries and support. Support customers through the full lifecycle: post-sale, warranty, service agreements, etc.
• Conduct market analysis and competitor benchmarking to identify trends and opportunities. Developing strategies for market penetration in underperforming or untapped regions. Leverage historical data, sales tools, and market analysis to identify potential targets.
• Gather customer feedback and relay insights to product development, marketing, sales, and/or service teams

Requirements:

• A proactive, highly driven self-starter who enjoys building customer relationships, uncovering new opportunities and demonstrates strong communication, sales acumen, and organizational skills.
• A role model of Loma’s behaviors (Hands-on, One Team, Positive Mindset, delivering on our Commitments, Taking the initiative)
• Must be comfortable with cold calling and following up with potential customers and arranging sales calls. Excellent telephone manners.
• Able to understand and communicates the company’s value proposition. Sowing an understanding of industrial capital equipment solutions to effectively communicate the Loma Systems product and services offerings
• Relevant experience in business development, account development, lead generation, sales, or similar role. Proven track record of meeting/exceeding sales targets.
• Excellent verbal and written communication skills; confident with both internal and external individuals at all levels. Strong negotiation and presentation skills.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Applications and CRM databases (preferably, Microsoft Dynamics 365).
• Ability to be flexible and adaptable (willing to experiment with different approaches to determine what works best for the organization and potential customers).
• Must be able to occasionally travel (up to 25%) to customer sites and events as needed

Company Information:

LOMA is a critical part of food safety and quality. Want to work for a company who protect the consumer whilst also having a highly commercial focus? 

LOMA SYSTEMS is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. LOMA Systems has over 50 years of experience developing and installing equipment that ensures when products leave the factory they are contamination free, to the quality intended and safe for you as the consumer.

Our culture is hands-on

At Loma Systems every individual is encouraged to take the initiative to get things done, and you will have the opportunity be make a real impact. LOMA Systems’ parent company is Illinois Tool Works (ITW), a fortune 250 diversified industrial manufacturer of value added consumables and specialty equipment. ITW live by a philosophy of autonomy and a decentralized culture. This unique relationship means Loma systems can offer a personalized experienced to each and every employee, whilst offering the career progression and stability that comes from working for a larger organization. 

At Loma and ITW we leverage the 80:20 principle in everything we do. Although we are serious about what we want to achieve and are agile in our nature, our culture is friendly and positive. If you have a proactive approach and want to make an impact, we want to hear from you. If you want to make an impact, we want to hear from you.

Compensation Information:

26-31/hr base salary with On-Target Commission Earnings $10k+

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.