Service Specialist (H2)
Status: Exempt (salaried)
Department: Field Service (Europe / EMEA)
Position Summary
Introduction: H2 system here refers to one of these 4 categories:
H2 equipment related to Plug Material handling H2 infrastructure which contain: compression station and auxiliaries equipment (such as (and not limited to): Air compressors, manifold skid, LP Tank, dispensers. Electrolyzers 100% manufactured by plug or including partially plug components. Tube trailers (Only the hydrogen portion of the truck) Any other installation Plug which delivers or compresses hydrogen
The Service Specialist – H2 is responsible for providing after-market service and support of Plug Power’s, GenFuel hydrogen utility infrastructure at customer sites. The role requires highly adept technical and troubleshooting skills both with electro-mechanical and industrial gas systems. The Service Specialist - H2 will also be called upon to train and develop our RSR (Regional service specialist) on H2 system maintenance, procedures, and troubleshooting so that they can effectively help providing day-to-day H2 system support to their aligned customer sites. The Service Specialist – H2 also provides a critical interface to Plug Power customer stakeholders and is looked upon to be an ambassador for Plug Power in the field. This role is vital to supporting the strong reputation for the reliability of Plug Power technology as well as furthering the Company’s reputation as a dedicated service partner to customers.
Core Duties and Responsibilities
- Performing detailed surveys of the Hydrogen infrastructure at customer sites and inspections/audits for internal HSE purposes
- Preventative and Corrective maintenance of H2 systems at customer sites.
- Perform remote diagnostics, troubleshooting, and evaluations to provide direction to customer service support personnel.
- Perform specialized service procedures and assist Product Service Engineering in drafting/reviewing as required.
- Interpret wiring and piping diagrams (E&ID/P&ID)
- Providing emergency support service to customers as required on their H2 systems as part of the teams 24/7 On-Call Rota where applicable.
- Training and supervising other personnel on troubleshooting, maintenance, and service of Hydrogen infrastructure.
- Provide customer training/introduction for familiarity with their H2 systems.
- Troubleshooting and preventative/corrective maintenance of high-pressure hydrogen storage, delivery and fueling systems.
- Maintaining ongoing communication and reporting with internal and external stakeholders regarding aftermarket support of hydrogen infrastructure.
- Provide regular feedback to company management regarding field maintenance issues and current statuses.
- Complete administrative duties & documentation including expense reports, site, and system documentation.
- Exhibit and enforce safety procedures/standards in the field and at customer sites utilizing existing Plug HSE formats/systems.
- Always Represent Plug Power in a professional manner and in all interactions ensuring HSE requirements and regulations are followed.
- Perform all other duties as assigned
QUALIFICATIONS
Education and Experience
- Associates degree or vocational degree in electrical engineering, electronics or other applicable fields of study
- Will consider completed time served apprenticeship in relevant field and 3+ years of experience in lieu of above degree requirement
- Country Specific Electrical qualifications/certifications in addition
- Ability to travel as needed to carry out duties of the position – up to 100%
Desired Skills:
- Electrical and mechanical troubleshooting and repair skills
- Understanding or experience with pressurized gases/systems
- Leadership experience, specifically in training and developing technical skills for employees
- Uncompromising dedication to customer service excellence
- Demonstrated analytical abilities with strong attention to detail
- Superior communication skills
- Proficiency in Microsoft Office software
- Ability to manage complex projects and multi-task effectively
- Ability to role model high standards of professionalism
- Excellent follow-through
- Must be driven and self-motivated
- Must possess the highest ethical standards and a commitment to work quality
Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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