Service System and Digital Solutions, Analyst

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Support all affairs of system being used in Service’s touchpoints and ensure that the designing and implementing of the business requirements & resources planning, process reengineering, UAT test and user training is able to achieve the highest level of productivity, operations efficiencies, quality and customer satisfaction

Roles and Responsibilities:

New digital platform development, implementation and support

• Support the development, implementation and maintenance for new digital platform including Chatbot and Knowledge Management Platform
• Support business requirements gathering, analysis and documentation
• Collaborate with end users to ensure developed systems can fulfil user requirements
• Prepare documentations including test plan, business requirement metrics, test case, daily status report and UAT completion certificate
• Prepare the training material and conduct user training for system implementation

Legacy system continuous improvement and maintenance

• Identify the rooms of improvement on existing process/system and propose the enhancement required in order to uplift the operation efficiency
• Support business requirements gathering, analysis and documentation
• Collaborate with end users to ensure developed systems can fulfil user requirements.
• Coordinate and support the testing including prepare test plan, test case and conduct the testing
• Prepare the training material and conduct user training for system implementation

Others

• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements

Minimum Job Requirements:

• University graduate in any discipline
• Minimum 3 years relevant working experience
• Basic insurance and pension knowledge would be definitely an advantage
• Strong analytic, problem solving, planning & implementation skills
• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.