The Role
The Role
- Perform service calls and repairs of Fisher & Paykel and DCS major home appliances and outdoor products that are both in warranty and out of warranty in customer homes, builder work sites, dealer showrooms or warehouses, and other designated locations while providing a premium customer experience.
- Enhance the customer experience through first time completions, product expertise and genuine interest in resolving issues.
- Handle escalated service issues and assist with deficiencies in builder projects.
- Focus on customer first.
- Support in Warehouse Repair associated with product returns and perform re-work and modifications on products requiring enhancements or corrective work prior to sale.
- Initial startup in this position will be focused on learning and training within our workshop, performing ride-along with the field technician and working with the Regional Service Manager to gain a full understanding of our business.
You Will
- Represent Fisher & Paykel with professionalism, a will do attitude and a sense of empathy and compassion.
- Evaluate the products, determine the course of repairs, and provide an accurate estimate of such repairs to the customers
- Maintain a clean and safe working environment at all times.
- Update Field Service work orders, ensuring all service details, repair status, parts used, and relevant repair information are accurately recorded.
- Maintain and manage truck stock spare parts inventory to support first-time completes, ensuring accurate inventory levels and completing regular cycle counts to maintain stock accuracy.
- Research and order replacement parts required to maintain inventory
- Collect and process all customer payments for services provided using the designated Point of Sale (POS) terminal.
- Other duties as requested by your manager from time to time
- Communicate openly with management in effort to create a continuous improvement business model.
- Maintain all company issued equipment and ensure that it is safeguarded.
- Meet or exceed company set metrics.
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You Have:
- Valid driver’s license. Drivers abstract required.
- High School diploma require
- Trade school certification or post-secondary education would be an asset.
- Must have valid Provincial appliance service gas certification.
- Experience repairing major appliances.
- Refrigeration, sealed systems experience.
- ODP certification is required to perform work on refrigerant sealed systems. Experience and ability in the use of various hand tools and equipment in order to perform repairs.
- Meet physical requirements associated with field service such as continuous bending and lifting up to 50 pounds.
- Must be physically fit enough to lift and carry heavy equipment.
- You may be required to crouch or squat to work on equipment for extended periods of time
- Communication skills – strong verbal and written skills with the ability to actively listen.
- Strong analytic and diagnostic skills
- Computer skills – ability to use a computer or tablet and learn systems to perform required administrative duties.
Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
The base hourly range for this position is $25.00/hr- $30.00/hr. This range is a guideline and may not reflect your exact offer. Factors considered when extending an offer include (but are not limited to) education, experience, relevant skills, internal equity, and alignment with market data
Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
