Service Technician

Accountabilities

Field Service and Repairs: Perform service calls, diagnose faults, and repair major home appliances and outdoor products at customer residences, construction sites, dealer showrooms, warehouses, and other designated locations.
Customer Experience: Deliver professional, customer-focused service by explaining technical issues, evaluating repair options, providing accurate cost estimates, and resolving concerns efficiently.
Technical Troubleshooting: Investigate complex or escalated service issues, address deficiencies identified in builder projects, and apply strong diagnostic skills to determine appropriate repair procedures.
Workshop and Warehouse Support: Assist with product returns, perform workshop repairs, and complete necessary rework, modifications, and corrective actions before products are resold.
Service Documentation: Maintain accurate field service work orders, recording repair details, parts used, service status, and other relevant information through designated computer systems or tablets.
Parts and Inventory Management: Maintain vehicle stock of spare parts, conduct regular inventory counts, research and order replacement components, and ensure essential parts are available to support first-time repair completion.
Payment Processing: Collect and process customer payments for services using the designated point-of-sale system, following established procedures.
Safety and Equipment Maintenance: Maintain clean, organized, and safe working environments, while protecting and properly maintaining company-issued tools, equipment, and vehicles.
Performance and Continuous Improvement: Meet established service and productivity targets, communicate openly with management, and contribute ideas that improve service quality, operational efficiency, and customer outcomes.
Training and Development: Participate in initial workshop training, field ride-alongs, and ongoing learning to build technical expertise and understand service operations.
Requirements
Education: High school diploma or equivalent required. Trade school certification or relevant post-secondary education is an asset.
Technical Experience: Previous experience diagnosing and repairing major household appliances, with a practical understanding of repair procedures and common product faults.
Gas Certification: Valid provincial gas certification applicable to appliance servicing is required.
Refrigeration Expertise: Experience with refrigeration systems and sealed-system repairs is highly desirable. A valid ODP certification is required for work involving refrigerant sealed systems.
Tools and Equipment: Proficiency in using hand tools, diagnostic equipment, and other tools necessary to perform appliance repairs safely and effectively.
Driver Qualifications: Valid driver's license and a driver's abstract are required, as the role involves travel to customer locations and service sites.
Diagnostic and Analytical Skills: Strong troubleshooting abilities, sound judgment, and a methodical approach to identifying faults and determining effective repair solutions.
Communication and Customer Service: Excellent verbal and written communication skills, active listening, empathy, and the ability to explain technical information clearly to customers.
Digital and Administrative Skills: Basic computer or tablet proficiency and the ability to learn service management systems, update work orders, manage inventory, and process payments accurately.
Physical Capability: Ability to meet the physical demands of field service, including lifting and carrying equipment weighing up to 50 pounds, frequent bending, and crouching or squatting for extended periods.
Professionalism and Accountability: A customer-first mindset, a proactive attitude, attention to detail, and the ability to work independently while collaborating with colleagues and management.
Adaptability: Willingness to learn new products, participate in training, manage varied service assignments, and consistently meet performance expectations.
Benefits
Competitive Compensation: Base hourly pay ranging from CAD $25.00 to $30.00, depending on qualifications, experience, relevant skills, and other compensation considerations.
Full-Time Employment: A full-time position based in British Columbia, Canada.
Hands-On Training: Initial workshop training, field ride-alongs, and guidance from experienced service professionals and regional management.
Technical Development: Opportunities to expand appliance repair expertise, develop refrigeration and diagnostic skills, and gain experience across field service and workshop operations.
Varied Work Environment: A combination of customer-facing field assignments, workshop repairs, and warehouse support.
Meaningful Customer Impact: Help customers restore essential appliances, resolve technical problems, and enjoy a dependable product experience.
Inclusive Workplace: Equal employment opportunities and a commitment to a respectful, professional, and inclusive working environment.