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Atlanta, Georgia, United States
Onsite
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Service Technician II independently diagnoses, repairs, and validates complex hardware and software issues across Serve’s fleet of delivery robots. This role is responsible for high-quality execution, strong first-pass resolution, and reliable documentation that supports engineering insight and operational performance. Service Technician II operates with minimal supervision and serves as a core contributor to fleet uptime, repair efficiency, and quality control.
JOB DUTIES
Independently diagnose mechanical, electrical, and integrated software failures using structured troubleshooting frameworks
Develop and execute repair strategies for moderate-to-high complexity issues
Perform component- and sub-assembly-level testing to validate repair effectiveness
Reduce repeat repairs through accurate root-level issue identification (within established troubleshooting scope)
Escalate only systemic or novel failures requiring engineering intervention
Maintain strong first-pass fix performance
Meet or exceed defined productivity and throughput standards
Ensure all completed work meets quality validation requirements
Identify patterns in recurring repairs and flag potential systemic reliability concerns
Document all repair activity in Jira with detailed technical notes, photos, test results, and validation evidence
Ensure documentation supports trend analysis and engineering review
Maintain high standards of traceability and work-order accuracy
Maintain tool calibration, lab organization, and component control
Support inventory accuracy and parts usage tracking
Contribute to workflow efficiency and repair process refinement
Provide onboarding support and technical guidance to Technician I employees
Share troubleshooting insights and best practices
Model safety standards and procedural discipline
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
2–4+ years of progressive technical experience in electro-mechanical, electronics, robotics, automotive, aerospace, or similar industries
Demonstrated ability to independently troubleshoot complex integrated systems
Proficiency with diagnostic tools (multimeter, oscilloscope, power supply, software diagnostics, etc.)
Experience performing component-level testing and validation
Strong documentation discipline with experience in issue-tracking systems (e.g., Jira)
Ability to prioritize workload and manage multiple repair streams independently
Flexibility to work weekends as part of a 5-day schedule
Preferred Experience, Qualifications, and Skills
Experience in robotics or automation environments
Familiarity with structured root-cause analysis methodologies
Experience collaborating cross-functionally with engineering or QA teams
Skills Scope & Decision Authority
Operates independently on the majority of repair work
Exercises judgment in troubleshooting approach
Makes repair decisions within established operational guidelines
Provides informal technical guidance to junior technicians
No formal HR authority
Additional Information
This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.