Job Description:
This role is responsible for providing excellent technical customer support for troubleshooting welding systems and administering the warranty for the Industrial Equipment & Automation Division.
ESSENTIAL FUNCTIONS:
- Handling phone calls and other electronic communication on a repetitive basis relating to the service, repair, and basic application of Industrial Equipment product.
- Creating warranty claims in the warranty application to accurately document warranty situations.
- Repair and test equipment returned from the field.
- Participate in product development teams and product support projects.
- Assist product engineering in evaluation of returned equipment to continually improve reliability and warranty.
- Provide advice to our service partners for repair and equipment recommendations.
MINIMUM QUALIFICATIONS:
- Associate degree in Electro-Mechanical Technology, Automated Manufacturing Systems Technology or in the final stages of completion of stated degrees.
- Completed certificate credits in Automation Maintenance, Industrial Controls or Industrial Networking Communications is a plus.
- Experience in industrial automation networking.
- Strength in customer service with demonstrated troubleshooting skills preferred.
- Clear oral and written communication skills to work professionally with customers within the guidelines of the Industrial Equipment Division and Miller warranty policies are essential.
- Good computer skills utilizing Microsoft Office, Outlook, PowerPoint, Word, Excel, and Internet programs.
- Candidate must be willing to travel on occasion; at times this could be short notice, for technical customer support or training in IE products.
- Self-starting, determined, team player possessing the ability to make independent decisions and follow through to completion.
- Welding systems product knowledge is a plus, but not required.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
