ServiceNow AI Developer

ServiceNow Developer with focus on AI features 

We are looking for a ServiceNow AI Modules Developer to design, develop, and implement advanced AI-driven solutions within the ServiceNow platform. 

This role focuses on leveraging ServiceNow AI capabilities (e.g., Now Assist, AI Agents, AI Search, predictive intelligence, generative AI, Self-Service) to enhance automation, user experience, and operational efficiency across ITSM and other modules.  

You will work closely with architects, product owners, and business stakeholders to deliver scalable, secure, and AI-enhanced enterprise solutions. 

Key Responsibilities:

Develop AI-driven solutions in ServiceNow, including: 

• Now Assist (Generative AI use cases) 

• AI Agents / Virtual Agent capabilities 

• AI Search & knowledge-driven automation 

• Predictive Intelligence and analytics 

Design and implement AI-powered workflows and automation using: 

• Flow Designer (including GenAI capabilities) 

• Script Includes, Business Rules, APIs 

• Agentic workflows and orchestration 

Build and optimize: 

• Conversational interfaces (Virtual Agent, chat summarization) 

• AI-based ticket classification, routing, and summarization 

• Knowledge automation and recommendations 

Collaborate with: 

• Architects on AI architecture and governance 

• Product Owners on use cases and backlog prioritization 

• Platform teams to ensure scalability and performance 

Participate in: 

• Code reviews 

• Solution design 

• Continuous improvement and innovation initiatives 

You will also:

• Integrate AI modules and external AI services (e.g., Azure OpenAI, external connectors) into ServiceNow ecosystem  

• Ensure AI governance, security, and compliance (data privacy, domain separation, access control) 

Required Skills & Experience 

• Strong hands-on experience with ServiceNow development (3+ years recommended): 

• JavaScript (server-side scripting) 

• Script Includes, Business Rules, Flow Designer 

• REST/SOAP APIs 

• Hands on experience with ServiceNow AI capabilities, such as: Now Assist, AI Search, Virtual Agent, Predictive Intelligence / ML models  

• Understanding of: AI/ML concepts (basic to advanced depending on seniority), Generative AI use cases in enterprise platforms and Data structures (CMDB, Knowledge, ticket data) 

• Experience with integrations: REST APIs, OAuth, IntegrationHub / event-driven integrations 

• Strong analytical thinking and ability to design scalable solutions 

• Fluent English (international collaboration) 

• Certifications:

ServiceNow: 

• ServiceNow Certified System Administrator (CSA) 

• ServiceNow AI / Now Assist certifications  

• Virtual Agent 

• Predictive Intelligence 

• Agentic AI Executive 

• Integration HUB 

• AI Agents 

​Microsoft:

• Microsoft 365 Fundamentals 

• Microsoft Certified: Azure AI Fundamentals 

Nice-to-Have:

• Experience with: AI Agents / Agentic workflows, Document Intelligence, conversational AI, AI governance frameworks / Responsible AI,

• Certifications: ServiceNow CSDM – Data Foundations, CIS – ITSM, ITIL v5 

• Knowledge of: ITSM / ITIL processes and ServiceNow modules (ITSM, GRC/SIR, ITOM) 

What We Offer 

• Work with cutting-edge AI within ServiceNow platform 

• Opportunity to shape AI adoption and enterprise automation strategy 

• Collaboration in international, agile teams 

• Continuous learning: 

• AI certifications 

• ServiceNow training programs 

• Flexible work environment & strong team culture 

Medior 

• AI feature implementation, standard use cases 

• Support architecture decisions 

Senior 

• Ownership of AI design 

• Leading AI use cases and best practices 

• Mentoring others 

Interested?

Please click apply and leave your CV attached and we will review your application!