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Job Title:ServiceNow Business Analyst – Third-Party Risk Management (TPRM)
Corporate Title: Analyst
Experience-5-8 years
Location- Bangalore
Job Summary
We are seeking an experienced ServiceNow Business Analyst with expertise in Third-Party Risk Management (TPRM) to gather business requirements, design ServiceNow TPRM solutions, and support implementation across the third-party lifecycle. The ideal candidate will work closely with business stakeholders, risk teams, security, procurement, and ServiceNow technical teams to deliver scalable governance, risk, and compliance solutions.
Key Responsibilities
- Gather, analyze, and document business requirements for ServiceNow TPRM implementations.
- Conduct workshops with Procurement, Vendor Management, Information Security, Legal, Compliance, Privacy, and Risk teams.
- Translate business requirements into functional specifications, user stories, acceptance criteria, and process flows.
- Configure and support ServiceNow TPRM modules in collaboration with developers.
- Define and optimize third-party onboarding, assessment, due diligence, issue management, remediation, and offboarding processes.
- Configure questionnaires, assessment templates, risk scoring models, and workflow automation.
- Design integrations with external security assessment tools (e.g., SecurityScorecard, BitSight, OneTrust, Archer, etc.) where applicable.
- Support Agile ceremonies including backlog grooming, sprint planning, demos, and UAT.
- Prepare functional design documents, BRDs, FRDs, test cases, and training materials.
- Coordinate User Acceptance Testing (UAT) and production deployments.
- Provide post-go-live support and continuous process improvement recommendations.
- Ensure compliance with enterprise governance and regulatory requirements.
Required Skills
ServiceNow
- ServiceNow TPRM
- Integrated Risk Management (IRM)
- Vendor Risk Management (VRM)
- Risk Assessment Framework
- Assessment Designer
- Flow Designer
- IntegrationHub
- Service Catalog
- Workflow/Process Automation
- Reporting and Dashboards
Business Analysis
- Requirement Gathering
- Process Mapping (BPMN/Visio)
- Gap Analysis
- User Stories
- BRD/FRD
- Functional Specifications
- UAT Management
- Stakeholder Management
Risk & Compliance
- Third-Party Risk Management Lifecycle
- Vendor Onboarding
- Due Diligence
- Risk Assessments
- Remediation Tracking
- Exception Management
- Continuous Monitoring
- Regulatory Compliance
Experience
- 5–8+ years as a Business Analyst.
- 3+ years working on ServiceNow IRM/TPRM implementations.
- Experience implementing end-to-end TPRM lifecycle.
- Experience working with Agile/Scrum methodologies.
- Knowledge of ServiceNow data model and integrations.
- Experience in banking, healthcare, manufacturing, or regulated industries is preferred.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
- ServiceNow Certified System Administrator (CSA) – Preferred.
- ServiceNow IRM/TPRM Implementation certification – Preferred.
- CBAP, CCBA, or PMI-PBA certification is an advantage.
Key Competencies
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management.
- Ability to facilitate workshops and requirement sessions.
- Strong documentation skills.
- Risk-based thinking.
- Attention to detail.
- Ability to work with cross-functional global teams.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
