ServiceNow Business Analyst

Accountabilities:

• Engage with clients, users, and stakeholders to identify, document, and translate functional requirements into actionable ServiceNow solutions.
• Capture current-state processes and pain points, then help design and document effective future-state processes.
• Collaborate closely with ServiceNow development teams to design, develop, configure, implement, administer, and enhance applications.
• Translate complex business requirements into functional and technical designs aligned with ServiceNow capabilities.
• Maintain regular communication with stakeholders throughout project and development lifecycles.
• Build functional deliverables including process maps, design documents, communications, and other project documentation.
• Support functional testing, User Acceptance Testing (UAT), training, and related implementation activities.
• Conduct technical assessments of existing ServiceNow environments and provide recommendations for improvements.
• Create and maintain clear technical and functional documentation for ServiceNow solutions.
• Stay current with ServiceNow products, features, capabilities, and industry trends to identify opportunities for innovation.

Requirements

• Active and maintained Secret Federal or DoD security clearance.
• At least 2 years of professional experience.
• Bachelor’s degree or equivalent professional experience.
• Experience with Software Development Lifecycle (SDLC) methodologies, deliverables, and controls.
• Experience working in an Agile environment, with Agile, Scrum, or SAFe certification preferred.
• Knowledge of ServiceNow modules and capabilities such as GRC, SPM, ITSM, App Engine, and Scoped Apps.
• Technology consulting experience with the ability to define requirements, lead client meetings, facilitate UAT, and conduct user training.
• ServiceNow certification such as CSA, CIS, or CAD is preferred.
• Hands-on experience configuring ServiceNow solutions is a plus.
• Strong verbal and written communication, analytical reasoning, problem-solving, interpersonal, and collaboration skills.
• Ability to establish rapport and work effectively with stakeholders at different organizational levels.
• Strong attention to detail and ability to manage multiple project deliverables.
• Knowledge of other low-code and no-code platforms, including Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, or Tableau, is a plus.
• General understanding of financial management concepts, including financial operations, financial innovation, internal controls, and risk management, particularly within a federal environment, is desirable.

Benefits

• Annual salary range of $70,000–$116,000 USD, with compensation determined by factors such as skills, experience, training, security clearances, certifications, and organizational needs.
• Medical, prescription, dental, and vision insurance.
• Personal and family sick time and company-paid holidays.
• Parental leave.
• 401(k) retirement plan.
• Group term life insurance and travel assistance.
• Voluntary life and AD&D insurance.
• Health Savings Account (HSA) and Health Care & Dependent Care Flexible Spending Accounts.
• Transit and parking commuter benefits.
• Short-term and long-term disability coverage.
• Tuition reimbursement and opportunities for professional development, certifications, and learning.
• Employee referral program and corporate-sponsored events and community outreach.
• Care.com annual membership.
• Employee Assistance Program.
• Supplemental benefits including critical care, hospital indemnity, accident insurance, legal assistance, and identity theft protection.
• Potential eligibility for a discretionary variable incentive bonus.
• Flexible benefits designed to support employee wellbeing and professional development.
• Full-time, remote position with up to 10% travel.
• Supportive and diverse working environment.