ServiceNow Developer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Developer based in the United States.

Join a mission-driven technology team delivering enterprise solutions that support a large U.S. Department of Homeland Security (DHS) technology environment. As a ServiceNow Developer, you will design, develop, configure, and enhance applications that improve workflows, streamline operations, and modernize enterprise services. You will work across core ServiceNow capabilities, including IT Service Management (ITSM), CMDB, Service Catalog, Knowledge Management, and App Engine. The role combines hands-on development, systems integration, automation, testing, and production support. Working in an Agile environment, you will collaborate with technical teams and stakeholders to translate business requirements into secure, reliable, and accessible solutions. This fully remote opportunity is ideal for an experienced developer who values technical excellence, continuous improvement, and meaningful public-sector impact.

Accountabilities:

As a ServiceNow Developer, you will contribute to the full application development lifecycle, from requirements analysis and solution design to deployment, maintenance, and continuous improvement.

• Design, develop, configure, test, deploy, and maintain ServiceNow applications and technical solutions.

• Build and enhance ServiceNow capabilities across ITSM, App Engine, CMDB, Knowledge Management, Service Catalog, reporting, and workflows.

• Modernize and optimize ServiceNow portals, Agent Workspaces, dashboards, reports, and user-facing experiences.

• Configure workflows and automate processes supporting IT operations, employees, customers, and enterprise applications.

• Develop and maintain integrations between ServiceNow and enterprise applications, services, databases, and APIs.

• Translate business requirements and user stories into scalable, functional platform solutions.

• Troubleshoot application issues, resolve defects, and implement technical enhancements to maintain system reliability.

• Support the onboarding and offboarding of ServiceNow customers and application capabilities.

• Participate in Agile/Scrum activities, including sprint planning, backlog management, demonstrations, and retrospectives.

• Conduct and support unit, system, integration, regression, usability, accessibility, and user-acceptance testing.

• Contribute to release management, configuration management, operations, maintenance, and production support.

• Create and maintain technical documentation and system records.

• Ensure solutions comply with applicable DHS security, accessibility, architecture, and software development standards.

Requirements:

The ideal candidate combines strong software development fundamentals with practical ServiceNow expertise, effective problem-solving skills, and the ability to deliver secure enterprise applications in a collaborative environment.

• Hold a bachelor's degree in a technical discipline or a related field.

• Maintain a current ServiceNow certification.

• Have at least 5 years of overall software development or programming experience.

• Bring at least 3 years of hands-on ServiceNow development and configuration experience.

• Demonstrate experience building applications, workflows, integrations, or automation using the ServiceNow platform.

• Have experience troubleshooting and supporting enterprise ServiceNow applications.

• Understand Agile application development practices and collaborative software delivery.

• Be able to translate business and technical requirements into implemented platform functionality.

• Be a U.S. citizen.

• Be able to obtain a U.S. Department of Homeland Security Public Trust suitability determination.

Preferred qualifications:

• Experience with ServiceNow ITSM, App Engine, CMDB, Service Catalog, Knowledge Management, reporting, or workflow development.

• Familiarity with ServiceNow portals and Agent Workspace modernization.

• Experience developing enterprise APIs and integrating systems.

• Knowledge of cloud technologies and Microsoft enterprise environments.

• Previous experience supporting federal government or DHS programs.

• Understanding of federal security and accessibility requirements.

• Experience supporting enterprise applications throughout development, release, operations, and maintenance.

Benefits:

• Generous paid time off: Opportunities to recharge and maintain work-life balance.

• Federal holidays: Paid time off in accordance with the applicable holiday schedule.

• Parental leave: Support for employees and their families.

• Comprehensive health coverage: Medical, dental, and vision insurance.

• Life and disability insurance: Coverage designed to support employees and their families.

• Retirement savings: 401(k) plan with company matching.

• Flexible spending options: Access to Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA), where eligible.

• Commuter benefits: Support for eligible commuting expenses.

• Remote work: Fully remote position within the United States.

• Additional employee benefits: Further programs and resources supporting employee well-being and professional success.