ServiceNow Developer (Top Secret Clearance Required)

* This role is contingent upon a contract award.  

As a ServiceNow Developer you play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for designing and configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.  

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections. 

Your responsibilities include: 

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.  

• Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies. 

• Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. 

• Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes. 

• Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference. 

• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes. 

• User Training: Support end-user training to ensure a smooth adoption of the implemented solution.  

• Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly. 

• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems. 

• Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements. 

• Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team. 

• Mentorship: Provide technical guidance to Associate ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice.  

• Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status. 

Required Experiences and Certifications 

• 2 or more years of experience implementing ServiceNow solutions  

• ServiceNow Certified System Administrator  

• Must have an active Top-Secret Security Clearance 

• Must reside in the United States, be authorized to work in the United States, and perform all work within the United States.

• Certified in one or more additional mainline certifications, with preference for: 

ServiceNow Certified Application Developer ;

CIS – Discovery ;

CIS – IT Service Management ; 

CIS – Service Mapping ;

CIS – Software Asset Management;  

CIS – Hardware Asset Management;  

CIS – Event Management;  

CIS – Performance Analytics;

Valuable Skills for this Role 

The ideal candidate will also have: 

• Hands-on experience (>480 hours each) configuring or building 5 or more ServiceNow applications 

• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices 

• In-depth knowledge of ServiceNow Now Assist features, AI Agent capabilities and Integrations with third-party AI tools. 

• Familiarity with ITIL processes and IT Service Management (ITSM) principles 

• Strong scripting skills in JavaScript and GlideScript 

• Strong technical skills, including workflow configuration, and business rule development 

• Experience in customizing UI and creating complex workflows 

• An understanding of integration techniques with external systems 

• Experience troubleshooting and resolving technical issues 

• Detail-oriented tendencies with excellent problem-solving and analytical abilities 

• The ability to work effectively in a team-oriented, collaborative environment 

• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally 

#icfcleared

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.