ServiceNow DevOps Engineer

Job Description & Summary

• You administer and support the ServiceNow platform 

• You continuously monitor and report on service levels, platform performance and health, proactively identify and resolve performance bottlenecks, implement performance tuning and optimization 

• You provide level 2 support for handling and resolving incidents 

• You operationalize the Change Management Process by managing and implementing changes to the platform, coordinate with stakeholders of the Platform Delivery team to schedule and approve changes, while ensuring minimal disruption to services during changes

• You support the planning, scheduling, and executing of the platform (vendor) releases, updates and security patches  

• You ensure smooth deployment processes and rollback plans if needed 

• You maintain existing internal services for platform users as well as develop and deploy new ones (e.g. access requests, group configuration etc.) 

• You develop, test, and deploy minor enhancements for continuous platform improvements, and fixes to issues based on proactive measures or reported incidents, in alignment with the Platform Delivery team 

• You support and be part of the handover process from the DevOps Team to Operations, e.g. for finished project deliveries 

• You manage user accounts and permissions based on Incidents or Service Requests 

• You hold a Bachelor  degree in Business Administration or Computer Science 

• Certificate for Certified System Administrator (CSA)  

• You have at least 3 years experience in administering and configuring the ServiceNow platform, the Service Portal, as well as report and dashboard creation 

• You have at least 2 years experience in software development on ServiceNow (UI Builder, Flow Designer, Java Script) 

• You have at least 3 years proficiency in ServiceNow modules from the ITSM and HRSD stacks 

• You have at least 2 years experience of ServiceNow customization techniques, including form and workflow configuration, UI policies, and business rules 

• You are familiar with ServiceNow integrations and ability to develop and maintain integrations with other systems using APIs or by other means 

• You have 2 years experience in the areas of HTML, CSS, XML, JSON and Microsoft Azure  

• You are self-driven to stay up to date with the latest features and best practices in ServiceNow  

• You have the ability to manage multiple tasks and prioritize effectively 

• You have a meticulous attention to detail and ability to provide well-documented records 

• You are fluent (written and spoken) in English. 

• ITILv4/v5 Foundation – recommended 

• Other ServiceNow certifications (e.g. CAD, CIS's, etc) and micro-certifications; 

• You understand network concepts, GDPR, data security and information security standards .