The ServiceNow Platform Administrator is a key member of the ServiceNow Enterprise Service Management team, responsible for the day to day administration, maintenance, and health of the ServiceNow platform. This role is about 80% administration and 20% development, supporting ITSM, ITOM, SAM, CMDB/CSDM, and Workflow Data Fabric within a product operating model. You will own upgrades and releases, keep instances stable and secure, and partner with engineers and stakeholders to deliver reliable service.
Key Responsibilities
Platform Administration
- Perform daily health checks and monitor alerts across production and non production instances
- Own platform upgrades, patching, and release management
- Manage instance clones and sub production environments
- Install, maintain, and troubleshoot MID Servers
- Activate plugins and manage platform configuration
- Perform data imports and exports and resolve foundation and configuration data issues
Access and Security
- Manage users, groups, and roles, including bulk updates and role delegation
- Maintain access control lists (ACLs) and platform security standards
Operations and Support
- Triage the ServiceNow team queue and resolve or route incidents and requests
- Create and manage change tickets in line with change management standards
- Manage vendor cases through the ServiceNow Support portal
- Participate in an on call rotation, including off hours support for patching, upgrades, clones, and major incidents
ITOM Event Management (L1)
- Provide first level triage and troubleshooting for Event Management and integrated monitoring tools
- Escalate to Level 2 and 3 resources and assist with onboarding non integrated sources
Development and Integrations
- Build and maintain workflows using Flow Designer, IntegrationHub, and JavaScript
- Support and troubleshoot integrations with third party systems
- Maintain catalog items, notifications, SLAs, and escalation matrices
- Research and recommend automation for routine administration tasks
Reporting and Governance
- Build and maintain dashboards and reports, including Performance Analytics
- Support CMDB data quality and CSDM alignment
- Document procedures in the Knowledge Base and Confluence
- Provide status updates in operational team meetings
Required Qualifications
- 3 to 5 years of hands on ServiceNow administration experience, ideally in a large organization
- Working knowledge of JavaScript, Flow Designer, and IntegrationHub
- Experience with upgrades, patching, clones, and instance management
- Experience with core ITSM processes: Incident, Problem, Change, Knowledge, and Service Catalog
- Understanding of ACLs, roles, and user and group administration
- Experience working in an agile environment
- Strong troubleshooting, problem solving, and critical thinking skills
- Clear communication, including explaining technical topics to non technical partners
Nice to Have
- ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) a plus
- Experience with REST APIs, CSDM, or Now Assist
- Exposure to IRM, SecOps (including USEM), Privacy Management, or TPRM
- Experience in financial services or another regulated industry
Why Join Us
- Join a collaborative team that supports each other and shares knowledge
- Gain exposure to a broad range of ServiceNow modules and capabilities
- Fully remote role
Pay Transparency
Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $81,537.00 - $110,315.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
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