About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
- B.E./B.Tech in Computer Engineering or MCA or an equivalent education.
- 4+ years experience developing on the ServiceNow platform
- 2+ years experience developing custom service portals
Daily Responsibilities
These are mission-critical tasks ensuring day-to-day stability and responsiveness:
- Monitor incidents, service requests, and queues
- Prioritize tickets based on business impact (not just SLA)
- Resolve or route issues to appropriate teams
- Handle escalations and user complaints
- Manage user access requests (add/modify/remove roles)
- Perform basic troubleshooting (workflows, integrations, scripts)
- Monitor system health, performance alerts, and job failures
- Ensure data correctness in active tickets (categorization, assignment groups)
- Communicate status updates to stakeholders
Weekly Responsibilities
Focused on stability, coordination, and incremental improvements:
- Participate in CAB (Change Advisory Board) meetings
- Review upcoming changes for risk and dependencies
- Track SLA performance and identify bottlenecks
- Clean up stale incidents, tasks, and backlog
- Audit access permissions for sensitive roles
- Monitor integration health (APIs, data syncs)
- Review error logs and fix recurring issues
- Coordinate with Dev/Infra teams on ongoing issues
- Validate proper use of workflows and forms
Monthly Responsibilities
Ensures governance, compliance, and platform health:
- Perform data quality audits (duplicates, incorrect records)
- Generate and review platform performance reports
- Conduct access reviews for compliance
- Evaluate system usage and adoption metrics
- Optimize workflows and configurations
- Review and update knowledge base articles
- Identify and eliminate technical debt
- Validate backup, recovery, and system configurations
- Review licensing usage and optimization
Quarterly Responsibilities
Strategic alignment with business and technology goals:
- Conduct platform health assessment
- Review and align ServiceNow roadmap with business priorities
- Evaluate new features/releases from ServiceNow
- Assess automation opportunities (where beneficial, not risky)
- Conduct stakeholder feedback sessions
- Review audit readiness and compliance posture
- Plan performance tuning and scaling improvements
Yearly Responsibilities
Focused on long-term sustainability and risk control:
- Support internal/external audits (SOX, compliance reviews)
- Define and refine governance frameworks
- Lead platform upgrade planning and execution
- Capacity planning (licenses, performance, scaling)
- Evaluate overall ServiceNow ROI and optimization areas
- Define standards, policies, and best practices updates
- Conduct disaster recovery tests and validation
- Benchmark platform maturity against industry standards
Preferred Requirements
ServiceNow CSA
Any additional ServiceNow certifications will be a plus
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
