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ServiceNow Project Manager at AHEAD in Gurugram, Haryana | Swiftcruit
The Project Manager is responsible for management of assigned technical projects. The Project Manager executes day-to-day management of assigned project segments. In addition, the Project Manager manages the group of projects as a whole, providing a single point of knowledge and control for the aggregate effort.
Roles and Responsibilities
Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEADs Clients
Guides assigned project team on how to get the most of our self-organization
Guides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
Assesses the Scrum maturity of the project team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the project team and Client organization
Removes impediments and/or guides the team to remove impediments by finding the right personnel to remove the impediment
Builds a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving
Facilitates getting work done without coercion, assigning, or dictating the work
Facilitates discussion, decision making, and conflict resolution
Assisting with internal and external communication, improving transparency, and radiating information
Supporting and educating the Product Sponsor, especially on grooming and maintaining the product backlog
Providing all support to the team using a servant leadership style whenever possible, and leading by example
Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs
Establish and drive ongoing development and tracking of additional services revenue opportunities within the client’s environment
Understands client needs and matches them to relevant services or products; manages client expectations
Understands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly (Communication).
Plan and coordinate all aspects of technical projects from initiation through deliver
Ensure service delivery success and Client satisfaction through effective project management
Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed
Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables
Identify needed resources for projects while defining and assigning major project roles
Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope
Assign and monitor work of project team, providing technical and analytical support and direction
Interface with clients on technical matters as needed
Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved
Assist with problem resolution or risk mitigation as needed
Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project
Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement
Identify project management coordination process gaps or areas for improvement. Recommends and implements solutions
Utilize Ahead systems (Salesforce, financial force, etc.) to maintain updated project information
Qualifications
PMP (Project Management Professional) certification is a requirement
Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects
Knowledgeable of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies
Knowledgeable of industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK)
Knowledgeable of the company's products and services
Solid understanding of various types of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, and implementation) and the correct project application
Excellent analysis, problem-solving, team, conflict management, and time management skills
Strong verbal and written communication skills
Possess advanced skills in the use of project management software
Demonstrate ability to manage project budgets and timelines
Must be adept with the use of negotiation techniques to reach agreement when there are widely differing viewpoints
Effectively facilitate interaction with executive level clients
Able to consistently set clear expectations, manage team performance, and build high morale among team members
Successfully maintain confidentiality and carry out assignments that are sensitive in nature
