ServiceNow Senior Software Engineer - ITAM

Accountabilities

• Lead ServiceNow development: Design, develop, configure, and maintain customized ServiceNow solutions based on functional and technical requirements, following established development standards and platform best practices.

• Support IT Asset Management: Implement and maintain solutions across Software Asset Management (SAM) and Hardware Asset Management (HAM), supporting effective asset lifecycle management and operational visibility.

• Troubleshoot complex issues: Conduct advanced troubleshooting and root cause analysis for ServiceNow platform issues, identifying and resolving technical problems efficiently.

• Manage integrations: Support, maintain, and troubleshoot integrations between ServiceNow and external systems, including ITSM, HAM, SAM, and other relevant enterprise applications.

• Maintain ServiceNow modules: Provide ongoing technical support and maintenance across applicable modules, including ITSM, CMDB, HRSD, SPM, IRM, SecOps, and BCM, where relevant to customer environments.

• Collaborate with stakeholders: Engage with business stakeholders, customers, and end users to understand requirements, clarify challenges, and deliver practical solutions that meet operational needs.

• Support platform maintenance and optimization: Participate in platform upgrades, cloning activities, patching, performance optimization, and related initiatives to maintain system stability and reliability.

• Lead and mentor engineers: Provide technical guidance, coaching, and mentoring to software engineers, helping improve development practices, problem-solving capabilities, and delivery quality.

• Ensure quality and compliance: Apply ServiceNow development and configuration best practices, follow internal coding standards, and promote scalable, maintainable, and reliable implementations.

• Document technical solutions: Maintain clear documentation of configurations, workflows, integrations, troubleshooting procedures, technical decisions, and issue resolutions.

• Manage deployments: Support and execute deployments, ensuring changes are implemented effectively and aligned with project requirements and release procedures.

• Contribute to continuous improvement: Identify opportunities to improve platform performance, development workflows, technical standards, and customer outcomes across professional services engagements.

Requirements

• Strong experience as a ServiceNow Software Engineer or Developer, with senior-level technical expertise in platform development, configuration, troubleshooting, and maintenance.

• Demonstrated hands-on experience with IT Asset Management (ITAM), particularly Software Asset Management (SAM) and Hardware Asset Management (HAM).

• Strong knowledge of ServiceNow development practices, including customization, configuration, workflows, integrations, and platform support.

• Experience with ServiceNow ITSM and integrations, with familiarity across additional modules such as CMDB, HRSD, SPM, IRM, SecOps, and BCM considered beneficial.

• Proven ability to perform advanced troubleshooting and root cause analysis, diagnose complex technical issues, and implement effective resolutions.

• Experience supporting integrations between ServiceNow and external enterprise systems, including identifying and resolving integration-related issues.

• Practical experience participating in ServiceNow upgrades, cloning, patching, deployments, and performance optimization activities.

• Strong understanding of ServiceNow platform architecture, development standards, and recommended configuration practices.

• Required certifications: ServiceNow Certified System Administrator (CSA), along with Certified Application Developer (CAD) and/or Certified Implementation Specialist – IT Service Management (CIS-ITSM), as specified for the role.

• Experience working on complex enterprise projects or professional services engagements, with the ability to manage technical deliverables and maintain high quality standards.

• Demonstrated leadership capabilities, including mentoring engineers, sharing technical knowledge, and helping teams solve challenging development problems.

• Strong analytical, problem-solving, and communication skills, with the ability to work effectively with technical teams, business stakeholders, and end users.

• Excellent documentation and organizational skills, including the ability to explain technical solutions clearly and maintain accurate records.

• A proactive, collaborative approach to continuous learning, platform improvement, and delivering customer-focused solutions.

• Ability to work effectively in a remote environment and collaborate with distributed teams.

Benefits

• Remote work: Flexibility to work remotely while collaborating with a global team.

• Professional development: Support and guidance to expand ServiceNow expertise and work on complex enterprise implementations.

• Certification opportunities: Access to official ServiceNow training to pursue additional platform certifications.

• Technical growth: Opportunities to deepen expertise in ITAM, SAM, HAM, ITSM, integrations, platform optimization, and enterprise ServiceNow solutions.

• Leadership opportunities: The chance to mentor engineers, influence development practices, and contribute to technical decision-making.

• Collaborative culture: Work with experienced ServiceNow professionals in a team that values diverse perspectives, creativity, and knowledge sharing.

• Meaningful project exposure: Contribute to large-scale professional services projects and help customers improve their digital workflows and technology operations.

• Continuous improvement: Opportunities to introduce innovative solutions, strengthen engineering standards, and improve delivery quality.

• Inclusive workplace: A commitment to equal opportunity, respect, and creating an environment where employees can contribute and grow.