ServiceNow Solution Architect - SPM

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a ServiceNow Solution Architect – SPM based in India.

As a ServiceNow Solution Architect specializing in Strategic Portfolio Management (SPM), you will lead the architecture, design, and implementation of innovative enterprise solutions on the ServiceNow platform. You will play a key role in delivering complex professional services projects, ensuring that technical solutions align with business objectives, customer requirements, and industry best practices. Working closely with clients, delivery managers, and engineering teams, you will translate business challenges into scalable and effective technology solutions. You will also lead, coach, and mentor software engineers, fostering collaboration, technical excellence, and continuous improvement. This position offers the opportunity to contribute to large-scale, global ServiceNow implementations and work with prestigious enterprise customers. You will operate in a dynamic consulting environment where innovation, leadership, and customer satisfaction are central to success.

Accountabilities:

Lead, organize, and support a team of software engineers responsible for architecting, designing, and implementing ServiceNow solutions.
Define and oversee technical architecture and solution designs for complex professional services projects, ensuring alignment with ServiceNow best practices.
Provide architectural guidance, technical blueprints, and implementation requirements to engineering teams throughout the project lifecycle.
Lead customer workshops and facilitate discussions to understand business needs, capture requirements, and define appropriate technical solutions.
Collaborate with delivery management teams to develop project plans, ensuring solutions meet customer expectations, budget constraints, and delivery timelines.
Ensure teams remain aligned with delivery objectives by promoting effective communication, individual development, collaboration, and operational efficiency.
Monitor project progress and team performance to deliver measurable outcomes within agreed timelines and budgets.
Support large-scale client programs from an integration, implementation, and ongoing support perspective.
Research industry trends, emerging technologies, and innovative opportunities to identify potential product enhancements and solution improvements.
Translate complex business and technical challenges into practical, scalable, and sustainable ServiceNow solutions.
Coach and mentor engineers, encouraging technical growth, knowledge sharing, and high standards of delivery.
Build strong relationships with clients and internal stakeholders, ensuring a high level of customer satisfaction throughout project delivery.
Adapt to evolving project requirements, organizational priorities, and changing business environments while maintaining delivery quality.
Requirements:
Bachelor's degree in Computer Science, Business Administration, or a related discipline, or equivalent professional experience.
Between 8 and 12 years of experience in IT services, technology consulting, and professional services projects, particularly within the ServiceNow ecosystem.
Strong hands-on and architectural knowledge of ServiceNow Strategic Portfolio Management (SPM) modules.
Experience with IT Asset Management (ITAM) is highly desirable.
Extensive understanding of architecture principles for cloud-based platforms, enterprise solution design, and business architecture.
Proven experience designing and delivering complex ServiceNow solutions for large enterprise customers.
Experience supporting large-scale client programs, particularly in relation to system integration, implementation, and ongoing support.
ServiceNow Certified System Administrator (CSA) certification is required, alongside relevant ServiceNow Workflow or domain-specific certifications.
Strong technical leadership capabilities, with demonstrated experience guiding, coaching, and mentoring software engineering teams.
Excellent written and verbal communication skills, with the ability to engage effectively with technical teams, senior stakeholders, and customers.
Strong workshop facilitation and stakeholder management skills, including the ability to gather requirements and translate them into technical specifications.
Excellent analytical and problem-solving abilities, with the capacity to simplify complex situations and develop effective solutions.
Strong organizational skills and the ability to manage priorities, budgets, and delivery expectations.
Customer-focused mindset, with a proven ability to maintain high levels of client satisfaction.
Comfortable working within matrixed organizations and collaborating across multidisciplinary and geographically distributed teams.
Adaptability and confidence when working with ambiguity, evolving requirements, and organizational change.
Benefits:
Fully remote working arrangement based in India.
Opportunity to work on large-scale, high-profile global ServiceNow implementations.
Exposure to complex enterprise transformation and professional services projects.
Opportunity to collaborate with international clients and experienced technology professionals.
Leadership opportunities through managing, coaching, and mentoring engineering teams.
Professional development through exposure to advanced ServiceNow solutions, architecture practices, and emerging technologies.
Opportunity to contribute to innovative enterprise solutions and influence technical strategy.
Collaborative and inclusive working environment that values diversity, employee development, and individual contributions.
Career growth opportunities within a global ServiceNow consulting and technology ecosystem.
Commitment to equal employment opportunities and an accessible workplace, with reasonable accommodations available for candidates who require them.