ServiceNow Technical Architect

Job Title: ServiceNow Technical Architect

Division: Data Technology and Innovation

Department: Core Technology

• Salary: National (Edinburgh and Leeds) ranging from £74,900 to £85,000 and London from £82,300 to £95,000 per annum (salary offered will be based on skills and experience)

• This role is graded as: Technical Specialist - Regulatory

• Your external recruitment contact is Benjamin via benjamin.paulon@fca.org.uk. 

• Your internal recruitment contact is Lauren via Lauren.Pyrah@fca.org.uk

• Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team 

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. 

The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency.

Sitting within DTI, the Core Technology team delivers the foundational capabilities and services that underpin the day to day running of the FCA.

Role responsibilities

• Act as the technical authority for the ServiceNow platform, providing technical guidance that enables teams and stakeholders to make informed decisions and deliver effective solutions

• Define the future direction of the platform by producing and presenting clear architectural designs that support scalability, stability and business outcomes

• Improve quality and reliability by reviewing proposed solutions and recommending improvements before release into production environments

• Enhance platform performance through monitoring, identifying opportunities to improve health, efficiency and user experience

• Advance continuous improvement initiatives by turning optimisation opportunities into deliverable work items and supporting their effective implementation

• Resolve complex platform challenges by providing support, identifying root causes and enabling long-term fixes that minimise recurring issues

• Deliver high-value enhancements through the development and deployment of solutions that enhance platform performance and support ongoing operational excellence

Skills required 

Minimum:

• Proven experience on ServiceNow platform with knowledge of new technologies in Service Now

• Proven experience as an architect, delivering high-level technical designs, architecture artefacts and roadmap governance, with demonstrable experience of designing and implementing multiple technology solutions from concept through proof of concept to production deployment

Essential:

• Ability to provide technical leadership on complex requirements, translating business needs into scalable solutions and developing proof of concepts to validate designs

• Experience converting complex technical initiatives into clear user stories and deliverables, guiding development teams through production-ready implementation and delivery

• Ability to forge effective working relationships with stakeholders and team members

• Gathering and reviewing business, technical and operational requirements, and related information to ensure quality inputs enabling effective designs and builds that can be tested and implemented.

• Fostering a culture of collaboration, continuous improvement, pride for the job done, psychological safety and team morale

Benefits

• 28 days annual leave plus bank holidays

• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)

• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary

• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance

• 35 hours of paid volunteering annually

• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits, and our recruitment process as a whole visit our benefits page.

Our values & culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability Confident: our hiring approach

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timeline

• Advert Closing: 11th August

• CV Review/Shortlist:  12th August

• Technical Test commencing from: 14th August

• Interviews commencing from: 24th August

• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.