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Petaling Jaya, Selangor, Malaysia
Onsite
Interested in a career that matters?

Interested in a career that matters?
Do you want to shape and evolve a critical enterprise platform that enables real business transformation?
We are looking for a passionate and experienced ServiceNow Technical Specialist / Architect to take ownership of the design, evolution, and long‑term success of our ServiceNow platform.
This role goes beyond support or development. You will influence architecture, drive innovation, and partner closely with the business to unlock the full potential of ServiceNow across the organisation.
The Role & Your Impact
In this role, you will take end‑to‑end ownership of the ServiceNow platform, combining deep technical expertise with architectural vision. You will play a central role in ensuring the platform remains scalable, secure, and aligned with both current and future business needs.
Your impact will be felt across the organisation by enabling automation, improving efficiency, and delivering high‑quality solutions that support enterprise‑wide transformation.
Key responsibilities include:
Leading the design and evolution of the ServiceNow platform across core modules such as ITSM, CSM, ITOM, and CMDB
Defining architecture standards, solution blueprints, and integration strategies
Translating business requirements into elegant, sustainable technical solutions
Reviewing and guiding development to ensure best practices, maintainability, and platform health
Designing and implementing integrations using REST/SOAP APIs, MID Server, and enterprise systems
Driving automation to reduce manual effort and improve operational efficiency
Overseeing platform performance, upgrades, security, and governance
Acting as a trusted advisor to stakeholders by clearly communicating technical options and trade‑offs
Mentoring developers and administrators while fostering a culture of continuous improvement
What You’ll Need to Be Successful
Experience & background
10+ years of overall IT experience with strong, hands‑on ServiceNow expertise
Proven experience designing and delivering ServiceNow solutions at scale
Solid experience across core modules, particularly ITSM (experience with additional modules is an advantage)
Technical capabilities
Strong scripting skills using JavaScript and the Glide API
Experience with Flow Designer and Service Portal / UI
Hands‑on integration experience with REST/SOAP APIs and external systems
Good understanding of ServiceNow platform architecture, performance optimisation, and upgrades
Certifications
ServiceNow Certified System Administrator (CSA) – required
CIS, CAD, or CTA certifications – highly valued
Essential competencies
Strong problem‑solving and analytical skills
Ability to balance short‑term business needs with long‑term platform sustainability
Clear communication skills, especially when explaining complex technical concepts to non‑technical stakeholders
Additional Skills & Interests We Value
Experience working in complex, enterprise‑scale environments
Exposure to additional ServiceNow modules beyond ITSM
A strategic mindset with the ability to think beyond tickets and tasks
Curiosity and a proactive approach to continuous learning and improvement
Experience influencing technical direction without formal authority
What We Offer
The opportunity to shape and own a critical enterprise platform
Exposure to end‑to‑end architecture, not just development tasks
Meaningful transformation initiatives beyond business‑as‑usual work
A collaborative environment where your ideas and expertise truly matter
Continuous learning opportunities and access to new technologies and innovations
Ways of Working / Working Conditions
White‑collar professional role
Close collaboration with global and cross‑functional stakeholders
Flexible ways of working in line with organisational guidelines
Compensation & Benefits
Competitive salary aligned with experience and role level
Comprehensive benefits package including pension, insurance, and local benefits
Details shared during the recruitment process in line with regional requirements
Our purpose guides the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.
Opportunities for everyone
We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.
We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
Explore other openings
If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career