Services Specialist - Customer Contract Management

Would you like to act as a technical interface between customers and engineering teams, ensuring contract performance and customer satisfaction? 

Would you enjoy supporting complex offshore projects while translating technical requirements into contractual execution? 

Join our team! 

At Baker Hughes, our Service teams play a key role in delivering high-quality support across contractual and operational activities. By combining technical expertise with customer engagement, we ensure successful project execution and long-term value creation. 

Partner with the best! 

As a Service Specialist – Customer Contract Management, you will be responsible for supporting the administration and execution of customer contracts, acting as a key interface between clients, engineering teams and internal stakeholders. You will support strategic client developments ensuring technical requirements are translated into execution plans. 

As a Service Specialist, you will be responsible for: 

Contract Management & Customer Support 

• Supporting pre- and post-contractual activities and contract administration. 

• Interpreting and apply Terms & Conditions ensuring compliance. 

• Supporting claims management and resolution. 

• Ensuring customer satisfaction through timely issue resolution. 

Technical Interface & Requirements Translation 

• Acting as a liaison between engineering, operations, and customers. 

• Translating technical requirements into contractual actions. 

• Supporting offshore and engineering-intensive projects. 

Project & Program Support 

• Supporting service agreements and time & material programs. 

• Contributing to strategic client services projects. 

• Supporting risk modeling and performance tracking. 

Commercial Support & Continuous Improvement 

• Supporting sales campaigns and proposals. 

• Monitoring contract performance and profitability. 

• Identifying improvement opportunities. 

• Actively identifies and develops new business opportunities within existing accounts 

• Supporting revenue growth and strengthening long-term client relationships. 

Cross-Functional Collaboration 

• Working with Field Service, Engineering, Manufacturing, and Customer Service teams. 

• Coordinating across stakeholders and internal teams. 

• Supporting planning and execution activities. 

Fuel your passion 

To be successful in this role, you will: 

• Have a bachelor's degree from an accredited university or college in Engineering (preferred), OR alternatively in Business or Law with strong technical exposure; OR alternatively have a technical certification with strong technical exposure to subsea services and equipment projects.
• Have proven exposure and strong understanding of the technical aspects of subsea equipment (XT, THS, Tubing Hanger, VCM, etc...) (mandatory)
• Have good communication skills in English (intermediate to advanced). 
• Have strong interpersonal and stakeholder management skills. 
• Have analytical thinking and ability to interpret technical and contractual requirements. 

 

Desired Characteristics 

• Technical background in Mechanical or Automation engineering. 
• Experience in contract management for the Oil & Gas, Energy or Manufacturing industries.
• Experience working in environments requiring strong interface with engineering, operations or manufacturing teams. 
• Ability to work in complex environments. 
• Strong problem-solving mindset. 

Work in a way that works for you 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: 

• Working regular hours from a Macaé-RJ based Baker Hughes office. 

Working with us 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. 

Working for you 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: 

• Contemporary work-life balance policies and wellbeing activities 

• Comprehensive private medical care options 

• Safety net of life insurance and disability programs 

• Tailored financial programs 

• Additional elected or voluntary benefits 

About Us 

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner, and more efficient. 

Join Us 

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you! 

The Baker Hughes internal title for this role is: Services Experienced Professional - Customer Contract Management