SFDC Process and Capability Lead for AI

SFDC Process and Capability Lead for AI

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

The AI Capability Lead role is essential for accelerating productivity, driving innovation, and ensuring the successful implementation and scalability of the current and future roadmap of the Agentic AI program providing AI powered selling, productivity enablement, and enhanced user experiences for our sales teams, our sales operations teams, and our customer/partner facing organizations across HPE. The AI Capability lead is a cross-functional role responsible for managing and driving the solutioning, and optimization of AI tools, features, and industry-leading solutions within HPE’s Salesforce (SFDC) platform.  This role serves as a bridge between technical capability and business application to ensure alignment with HPE business goals and the seller experience.  This role will be key to ensuring the successful implementation of our Catalyst AI projects and LTP Roadmap for FY’26 and beyond as solutions expand, and usage increases.

This role will:

• Partner with Global Process Owners, Experience Leads, and stakeholders to translate business needs into defined requirements to deliver AI-enabled capabilities. This role will drive requirements gathering, solution design, testing, and delivery.
• Define the AI capability roadmap for the SFDC platform aligned with business priorities (Sales, Partner Experience, Sales Support)
• Identify opportunity areas where AI can drive measurable improvements in productivity and experience
• Be responsible for providing centralized governance and engagement and will lead proof of concepts to validate value and usability.
• Establish governance for AI tool evaluation, pilots, implementation
• Support objective vendor/tool assessments (TCO, security/compliance, integration feasibility, scalability, reliability, data lineage, latency, and interoperability with existing SFDC apps).
• Collaborate with Enterprise Architecture, Data & Analytics, Security, and Salesforce engineering teams to design scalable AI-enabled solutions within SFDC.
• Ensure seamless integration with core SFDC objects, AppExchange apps, and external systems while maintaining data quality and governance.
• Partner with IT, security, privacy, and legal teams to ensure compliant, scalable deployments.
• Communicate progress and results throughout the release cycle
• Establish and participate in a cross-functional AI governance body for SFDC to ensure alignment across impacted capabilities and processes

About the Candidate:

• You will have Bachelor's or Master's degree in Business Management or equivalent
• You will have typically 6-10 years experience in IT, CRM, Business & Strategy or related discipline
• You will have experience designing and implementing overall process and tools management and improvement frameworks to provide SFDC Capability experiences and features designed to the HPE sales process.
• You will have thorough understanding of and experience in applying business and sales operations practices and process design to situations
• You will have thorough understanding of the Software Development Life cycle
• You will have mastery in English and local language.
• You will have ability to effectively communicate business processes and how sales tools and capabilities align to those processes.
• You will have strong stakeholder engagement and can interface at all levels of the organization including Directors / VP level

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Sales Operations

Job Level:

Master

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 105,500 - 243,000 in Texas
– Canada: Annual Salary CAD 131,000 - 181,000 in Ontario
The listed salary range reflects base salary. Variable incentives may also be offered.

L’échelle salariale prévue pour un nouvel embauché basé au Canada occupant ce poste est indiquée ci-desus. L'offre peut varier dans cette échelle en fonction de l'emplacement géographique, de l'expérience professionnelle, de et/ou du niveau des compétences. S'il s'agit d'un rôle de vente, l'échelle salariale indiquée reflète le salaire de base combiné à la rémunération des ventes ciblées. S'il s'agit d'un rôle non commercial, l'échelle salariale indiquée reflète uniquement le salaire de base. Des incitations variables peuvent également être proposées. "

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.