About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.
We are looking for your talent, join our team and start your journey today!
El Líder de Turno es responsable de coordinar y supervisar al equipo de soporte técnico encargado de atender incidentes, alarmas y fallas en los sistemas de control de aire acondicionado y refrigeración. Asegura la correcta gestión de tickets, prioriza la atención de eventos críticos, supervisa la recuperación de sitios fuera de línea y valida la ejecución de diagnósticos remotos, programación y registros de controladores paramétricos o BMS durante su turno.
Además, mantiene comunicación operativa con clientes y áreas internas, garantizando información clara sobre estatus y acciones realizadas. Genera reportes de incidentes, tendencias y desempeño del turno, asegura el cumplimiento de procesos y brinda soporte técnico a su equipo para la resolución efectiva de eventos.
Garantizar la correcta operación, monitoreo y atención de incidentes generados por los sistemas de control de aire acondicionado y refrigeración, asegurando la continuidad operativa de los sitios, la correcta gestión de alarmas y la ejecución eficiente de actividades de soporte técnico. Coordina un equipo especializado durante su turno, asegurando el cumplimiento de KPIs, tiempos de respuesta y reportes para la toma de decisiones
Educación
Ingeniería en Sistemas, Mecatrónica, Control y Automatización, Informática o afín.
Conocimientos Técnicos
Habilidades
Competencias
Idiomas
Inglés intermedio (B1–B2):
Lectura e interpretación de manuales técnicos.
Comunicación básica con proveedores o soporte técnico USA
Funciones Especificas
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.
No calls or agency requests please.