@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions.
Job Responsibilities
- Perform computer installations, repairs, and preventive maintenance for desktops, laptops, and related IT equipment.
- Install, configure, and maintain hardware, software, operating systems, and business applications.
- Troubleshoot hardware, software, network connectivity, and peripheral issues for end users.
- Provide first-line technical support via phone, email, remote tools, or in person.
- Manage user accounts, system access, security settings, and IT asset deployment.
- Assist in ordering, receiving, inventory management, deployment, and retirement of IT equipment.
- Support local TSG troubleshooting and daily IT operations.
- Assist Network Administrators with infrastructure-related tasks when required.
- Support office relocations, workstation setups, organization migrations, and other IT projects.
- Document technical issues, resolutions, and continuously improve IT support processes.
- Perform all work according to defined IT procedures while supporting a fast-growing manufacturing environment.
Requirements
- Diploma or Degree in Information Technology, Computer Science, or related discipline.
- 1–3 years of desktop support or IT helpdesk experience in a manufacturing or enterprise environment.
- Good knowledge of Windows operating systems, Microsoft Office 365, Active Directory, networking fundamentals, and PC hardware.
- Experience supporting printers, scanners, mobile devices, and standard office IT equipment.
- Strong troubleshooting and communication skills.
- Able to prioritize multiple support requests in a fast-paced environment.
- Team player with a customer-focused mindset.
- Willing to work on-site.
Working Hours
- This position requires participation in a 12-hour shift schedule to support manufacturing operations.
- Employees will work on a 4-days-on / 3-days-off rotating schedule, including weekends and public holidays as required by the operational roster.
@ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
