Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
POSITION PURPOSE
The Shipper-Receiver / Driver is responsible for the efficient receipt, inspection, storage, handling, preparation, and distribution of food and non-food items within the Distribution Centre. This position ensures that incoming and outgoing goods are accurately documented, properly handled, and distributed in accordance with established procedures and food safety requirements.
The incumbent supports the daily operations of the Distribution Centre through shipping, receiving, inventory management, warehouse organization, and transportation activities. The position also provides driving and delivery coverage when the regular driver is unavailable, ensuring continuity of Distribution Centre operations.
The incumbent works collaboratively with the Distribution Centre Manager, staff, volunteers, donors, vendors, and community partners to support the effective and uninterrupted operation of the Distribution Centre.
ACCOUNTABILITIES
The incumbent may perform all, some, or similar range of duties:
Shipping, Receiving and Inventory Management
- Perform shipping and receiving activities, ensuring all incoming and outgoing goods are handled accurately and efficiently.
- Receive, inspect, and verify incoming shipments against purchase orders, invoices, packing slips, or other shipment documentation.
- Inspect goods for quality, damage, quantity discrepancies, and expiry or best-before dates.
- Sort, categorize, label, document, rotate, and store food and non-food items appropriately to maximize product utilization and minimize waste.
- Pick, pack, prepare, and stage items for shipment or distribution according to established specifications.
- Accurately count, weigh, and record products received, transferred, or shipped.
- Assist with inventory reconciliation, cycle counting, and maintaining accurate inventory records.
- Utilize warehouse and inventory management systems to record transactions and support daily warehouse operations.
Warehouse Operations and Equipment
- Assist with loading and unloading delivery vehicles, trucks, and trailers using appropriate powered equipment and manual handling techniques.
- Operate forklifts, pallet jacks, dollies, and other warehouse equipment safely and efficiently, where trained and authorized.
- Demonstrate willingness to undertake forklift training and obtain the required certification if not already certified.
- Move, organize, and store goods in accordance with the established warehouse layout and storage procedures.
- Maintain an organized, clean, and safe warehouse environment.
- Assist with the movement of furniture, supplies, and other materials as required.
Driving and Delivery Responsibilities
- Operate Salvation Army vehicles to transport and deliver food, supplies, donations, and other materials to designated locations.
- Provide driving and delivery coverage when the regular driver is unavailable to ensure uninterrupted Distribution Centre operations.
- Assist with loading, unloading, securing, and organizing goods for transportation.
- Ensure deliveries and pickups are completed safely, efficiently, and within established schedules.
- Conduct basic vehicle inspections before and after trips and promptly report any vehicle maintenance, damage, or safety concerns.
- Maintain accurate delivery records, trip logs, and other required transportation documentation.
- Ensure vehicles are kept clean and used in accordance with organizational policies and procedures.
- Comply with applicable traffic laws, vehicle-use policies, and organizational driving requirements.
Teamwork and Operational Support
- Provide courteous and professional service to guests, donors, vendors, volunteers, and community partners.
- Support the Distribution Centre Manager in coordinating and completing daily warehouse and distribution activities.
- Demonstrate warehouse procedures and provide on-the-job training to volunteers and Warehouse Support Workers, as required.
- Act as Team Lead for Distribution Associates in the absence of the Distribution Centre Manager, when delegated.
- Communicate inventory shortages, damaged goods, discrepancies, and operational concerns to the appropriate supervisor.
- Maintain confidentiality and demonstrate professionalism in all interactions.
Health, Safety and General Responsibilities
- Maintain a safe and healthy work environment by complying with applicable Occupational Health and Safety legislation and The Salvation Army's health and safety policies and procedures.
- Follow safe lifting, material handling, equipment operation, and food storage practices.
- Clear snow and ice from sidewalks, walkways, parking areas, and building entrances as required to maintain safe access.
- Immediately report workplace hazards, incidents, injuries, equipment malfunctions, and unsafe conditions.
- Perform other work-related duties as assigned.
WORKING CONDITIONS
- Work is performed primarily in a warehouse and Distribution Centre environment.
- Constant physical effort involving lifting, carrying, pushing, pulling, bending, twisting, stretching, standing, and walking.
- Ability to lift and carry items weighing up to 40 pounds.
- Frequent movement of boxes, food supplies, furniture, and other materials using manual handling techniques and warehouse equipment.
- Regular operation of warehouse equipment, including pallet jacks and forklifts, where trained and authorized.
- Periodic driving and delivery responsibilities, including loading and unloading vehicles.
- Frequent exposure to varying temperatures, dust, fumes, and warehouse-related environmental conditions.
- Work may involve repetitive tasks and periods of increased activity during peak and seasonal periods.
- Requires adherence to established schedules and delivery deadlines.
- Regular interaction with guests, donors, vendors, volunteers, and employees, requiring professionalism and interpersonal skills.
- May occasionally be required to work flexible hours to support operational requirements.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Alternative combination of education and Experience may be considered.
Education, Qualification and Certifications:
- Completion of some high school.
- Licensed forklift operator.
Experience and Knowledge:
- One year of experience in a warehouse environment.
Skills and Capabilities:
- Proven interpersonal and communication skills and ability to work in a team environment.
- Proven attention to detail and the ability to follow legislation, directions, policies, procedures and well-defined steps.
- Ability to safely lift up to 30 pounds.
- Reliable, self-motivated, and confident.
- Ability to work in a team setting as well as independently.
- Good communication skills, both verbal and written.
- Able to adopt a flexible work schedule during peak and/or seasonal times.
- Excellent verbal and written communication skills.
- Ability to perform several tasks concurrently with ease and professionalism.
- Ability to understand and adhere to the Code of Ethics.
- Able to work in a consultative, diplomatic and tactful manner.
- Organizational and time-management skills to plan and manage the workload.
- Acceptable criminal record check.
Compensation:
The target hiring range for this position is $18.25 to $22.23 with a maximum of $26.20.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.
