Key Responsibilities 

Shipping & Packing Operations 

• Manage daily shipping and packing activities to meet production schedules, customer commitments, and service level expectations 

• Ensure all products are packed, labeled, and shipped accurately in accordance with company standards and carrier requirements 

• Coordinate outbound shipments with carriers, freight forwarders, and internal stakeholders 

• Monitor labor, equipment, and dock utilization to maximize efficiency 

Compliance & Documentation 

• Ensure Bills of Lading (BOLs), packing lists, shipping labels, and related documents are accurate, complete, and timely 

• Ensure compliance with DOT, OSHA, FMCSA, and company safety and shipping policies, including hazardous materials when applicable 

• Maintain shipping records for audits, claims, and record retention requirements 

• Investigate and resolve shipment discrepancies, damages, shortages, and carrier issues 

Financial & Cost Management 

• Manage shipping and packing budgets, including labor, freight, and supplies 

• Analyze freight spend, carrier performance, and damage claims to identify cost reduction opportunities 

• Support carrier negotiations and contract compliance in coordination with Procurement and Finance 

• Ensure accurate freight billing, accruals, and cost allocation 

People Leadership & Development 

• Lead, coach, and develop supervisors and shipping/packing staff 

• Support hiring, onboarding, training, performance management, and corrective actions in partnership with HR 

• Promote a culture of safety, accountability, and continuous improvement 

• Develop staffing plans and succession coverage 

Safety & Continuous Improvement 

• Enforce safe work practices, proper use of PPE, and adherence to safety procedures 

• Track and report KPIs such as on time delivery, error rates, damages, and productivity 

• Lead or support continuous improvement initiatives to improve efficiency, accuracy, and safety 

• Support implementation and optimization of WMS, TMS, ERP, and eBOL systems 

Cross Functional Collaboration 

• Partner with Manufacturing, Warehouse, Inventory Control, Quality, Customer Service, and Finance teams 

• Act as escalation point for critical shipping issues and customer service interruptions 

• Provide regular reporting and operational insights to leadership 

Required Qualifications 

• Bachelor’s degree in Logistics, Supply Chain, Business, Operations, or related field (or equivalent experience) 

• 5–8 years of experience in shipping, packing, or logistics operations 

• 3+ years of people management experience 

• Strong knowledge of shipping documentation, including Bills of Lading 

• Experience with freight carriers, dock operations, and warehouse/shipping systems 

Skills & Competencies 

• Strong leadership and team development skills 

• High attention to detail and documentation accuracy 

• Financial and analytical acumen 

• Effective communication and problem-solving skills 

• Proficiency with ERP, WMS/TMS, and reporting tools 

• Ability to manage competing priorities in a fast-paced environment 

Physical & Work Environment 

• Warehouse and shipping dock environment 

• Combination of office and floor presence 

• Extended hours, weekends, or holidays may be required during peak periods