The San Francisco Museum of Modern Art is one of the largest museums of modern and contemporary art in the United States and a thriving cultural center for the Bay Area. We cannot imagine life without art; it inspires and connects us every day. Now more than ever, these connections matter and are aligned with our values.
Inclusive: We strive to be a museum of many voices in dialogue.
Passionate: We believe working with art is more than a job or trusteeship - it's a way of life.
Brave: We are committed to approaching our work with courage and a sense of adventure, always ready to explore new perspectives.
Empathic: We aim to act like a person, not an institution.
SFMOMA is a place for the infinitely curious to explore, support, and experience the art of our time. We believe that modern and contemporary art can influence the way we think, view the world, and embrace the many voices and perspectives around us. We aspire to foster an environment that elicits joy, nurtures a sense of belonging and purpose—where difference is seen as a strength, and every one is appreciated for their whole self.
Schedule: Part Time (minimum of 28 hours/week), Temporary (3 months)
Under the supervision of the Warehouse Operations Manager, the Museum Store Shipping & Receiving Clerk is responsible for shipping, receiving, and providing direct support to ensure the efficient operation of warehouse activities and the delivery of effective customer service to effectuate the sales goals of the Museum Store. Shipping & Receiving Clerks rely heavily on interdepartmental communication with buying and sales floor team. This position directly impacts Museum Store sales by maintaining, shipping, and receiving all store merchandise in addition to supporting web store order fulfilment.
Responsibilities & Duties
- Verify purchase order data, new vendor information, complete data entry and invoice reconciliation using Teamwork, an inventory management system.
- Process all incoming shipments, including preparing necessary shipping documents and other related paperwork; packing and unpacking of shipments; labeling of merchandise; accurate receipt of goods; and maintaining stock and shipping areas.
- Maintain vendor, purchase order, and publisher files, including digital record keeping. Reconcile discrepancies in vendor information.
- Process wholesale, mail, and telephone orders and related paperwork.
- Prepare invoices for payment and process credits to accounts resulting from damaged or incorrect merchandise.
- Prepare labels and assist in coordinating the movement of merchandise from the stockroom to the sales floor.
- Maintain neat appearance of the store by organizing supplies, shelves, and displays, straightening merchandise.
- Communicate problems and suggestions to supervisors and buyers.
- Process retail orders – web, mail, telephone as well as wholesale orders, in-store pickup and RTVs.
- Prepare for safe transport all domestic and foreign shipments.
- Maintain paperwork and digital records on all shipments including order forms, back order records, wholesale accounts, mailing labels, foreign documents, insurance forms etc.
- Track all orders shipped and resolve all related problems.
- Maintain cost analysis log of all shipping activities, verifying UPS/USPS/FEDEX and other shipping service bills.
- Coordinate all wholesale orders through the generation of invoices, preparation of pallets, arrangement of trucking services, input maintenance of Accounts Payables in computer data base; weekly analysis of business performance; and monitoring of shipping costs.
- Set up new accounts, check credit references for new accounts and maintain up to date information regarding the status of all accounts to ensure the payment schedules are adhered to.
- Track Accounts Receivable receipts, in collaboration with the Accounting Assistant.
- Maintain and update retail shipping charts and communicate all special requirements as necessary.
- Maintain shipping supplies.
- Perform other related duties as assigned.
Qualifications & Skills
- Some college coursework or BA degree preferred.
- Minimum of two (2) years of experience in book or other retail sales (or equivalent combination of training and education).
- Experience in the areas of warehousing, receiving, buying or shipping preferred.
- Ability and willingness to work with the public (vendors, buyers, publishers, customers etc.). Must be a team player, and possess excellent interpersonal skills with the ability to resolve problems in a constructive manner.
- Experience with computerized inventory systems; experience with Teamwork CHQ and Shipstation beneficial.
- Ability to proficiently utilize most recent versions of Microsoft Excel & Word, Shipstation, and UPS WorldShip computer applications.
- Ability to keep systems and files in an organized manner at all times. Knowledge of billing and bookkeeping methodology.
- Ability to type and handle a detailed digital filing system.
- Knowledge of postal rates, regulations, and ability to correctly handle forms and operate equipment. Knowledge of supply/purchasing systems to maintain supply inventories.
- Ability to meet deadlines and handle multiple projects simultaneously.
- Demonstrated punctuality and dependability. Ability to conduct constructive problem resolution.
- Familiarity with operating hand trucks and pallet jacks a plus.
- Ability to learn and drive a forklift.
Working Conditions
- Must be able to lift to 50 pounds and work in a close environment.
Job posting open date:
All jobs posted will remain open for at least five business days.
We encourage both internal and external candidates to apply within the initial open posting period as the application close date may or may not be extended beyond that initial period.
Location: San Francisco, 151 3rd Street.
Benefits: SF City Option, SFMOMA Membership, and more
At SFMOMA, we do not believe that any applicant can, or should, meet every qualification listed in a job posting. We are committed to welcoming applicants from all backgrounds and professional paths who are inspired to join a mission-driven, community-oriented organization grounded in inclusivity, passion, bravery, and empathy.
If this describes you, we encourage you to apply.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
SFMOMA is an equal opportunity employer that is committed to diversity, equity, inclusion, and accessibility. No person shall be discriminated against based on race, color, religion, gender, gender identity, age, genetic information, ancestry/national origin, marital status, disability, medical condition, HIV status, sexual orientation, veteran/military status, and any other category protected by federal or state law.
You may request reasonable accommodation if you are unable to or are limited in your ability to access job postings or provide additional information asked in the job posting.
You can request reasonable accommodation by contacting the People Team at talent@sfmoma.org.
