Building a Brand Starts with a Story
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
Learn more at www.firstagency.com
What You Would Get To Do
The Show Producer will consistently deliver exceptional service to our clients through excellent client insight, creative leadership, and focused show management. This position is an integral part of our Event Operations team and serves as the primary technical point of contact for complex events. Bridging the gap between the technical team and the event client, the Show Producer ensures seamless communication and execution of the client's vision throughout the entire event lifecycle, from pre-production through to onsite execution and post-production.
Please note: This role is focused purely on show, content, and technical production, and does not take on standard Event Management responsibilities
Your Contributions:
Pre-Production & Planning:
- Work directly with event clients or their proxies to not only execute their vision for content and stage production but elevate it, taking full advantage of internal systems' creative and technical capabilities.
- Shape and form the Run of Show (ROS) before coming onsite, taking the lead on ROS development and client experience.
- Brief the technical team, Show Caller, Stage Manager, Experiential AV, and Engineering teams on what support will be needed based on the confirmed client vision.
- Act as an extension of the event client, collaborating with Event Managers, Event Coordinators and Technical Directors.
- Manage external agency workflows, leading Event Production Logistics Calls and conducting Show Handoffs to guide agency teams through all on-screen looks, transitions, PIPs, and video playback.
- Identify operational or budgetary risks regarding the show, providing effective solutions to the event client in a timely manner.
- Attend all experiential creative syncs and weekly/bi-weekly event syncs to gather insight on content creation.
Onsite Production & Execution:
- Serve as the overall show lead and the primary point of contact (POC) for the client owning the content/show.
- Maintain a core in-room presence throughout rehearsals and events, checking in with all technical leads to confirm readiness.
- Remain on comms with the Show Caller and TD to communicate any updates or requests, whilst following the ROS to ensure it is executed precisely as desired by the client. Can act as a Show Caller based on event complexity.
- Stay in physical proximity to the client or proxy responsible for the event's success, translating complex technical terms and processes into easily understandable language.
- Utilise internal comms to communicate any needed changes or requests with all relevant stakeholders.
- Escalate any incidents or service issues, regardless of department, to the appropriate stakeholders.
Post-Production:
- Meet with the event client to debrief on the overall event lifecycle experience.
- Hold a client post-mortem and create detailed notes and lessons learned to share with the wider EP team.
- Enter comprehensive notes into the internal system relating to the client, pre-production process, and best practices for future events.
- Confirm all content deliverables are sent in a timely manner.
- Actively contribute to the conceptual, creative, and strategic development of future programmes.
What We Are Looking For
- Exceptional ability to establish relationships and maintain a positive rapport with clients, client representatives, external agencies, and internal technical teams.
- Advanced working knowledge of audio-visual systems as they relate to live events (including video playback, transitions, on-screen looks, and PIPs).
- Experience with complex business meetings, product launches, experiential events, and premium studio broadcasts.
- Understanding of the distinct boundaries between show/content production and standard event management (EM) logistics.
- Good/advanced working knowledge of Microsoft Office, Google Workspace, and event management platforms (e.g. Momentus).
- Excellent oral and written communication skills, with the ability to translate technical jargon for corporate clients.
- Creative problem solver, resourceful, and a dedicated team player.
- Calm and flexible approach to handling the pressure, stress, and ever-changing demands of executing a live show.
- Highly organised with excellent time management skills to handle multiple tasks and meet strict deadlines.
- Ambitious and proactive.
- Administrative and General:
- Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
- Work intelligently and ensure that team management is aware of problems or issues which negatively affect productivity
- Build excellent relations with the team, clients, vendors, and key venues through positive communications
- Ensure knowledge is shared within the team to enable them to work smarter
- Work on ad hoc requests as required, typically during quiet times
At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth
- Private Medical Insurance with BUPA from day one
- 28 Days Annual Leave PLUS Bank Holidays
- Personal Volunteer Day
- 20 Days of Sick Pay each Year
- Enhanced Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Complimentary access to Headspace, Rocket Lawyer & Maven
- Life Insurance
- Employee Assistance Program (EAP)
- Cycle to Work Scheme
- Season Ticket Loan
- Mobile Phone Allowance
- Pension Scheme Enhancements
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
#LI-TS1 #LI-On-site
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.
