AP-MY-Kuala Lumpur, Malaysia
Hybrid
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We are hiring a Site IT Specialist to take full ownership of IT service delivery for our Malaysia, Thailand and Indonesia sites. This position will be based in Kuala Lumpur, Malaysia.
This is a hands‑on leadership role for an experienced IT professional who enjoys combining technical expertise with stakeholder engagement, vendor management, and continuous service improvement in a multinational environment.
You will be the trusted IT partner to the business, ensuring system reliability, security, and alignment with global IT strategy.
Job Responsibilities
IT Operations & Service Delivery
Own and lead site IT operations, serving as the single point of accountability for IT service delivery, stability, and compliance.
Provide hands‑on, onsite end‑user support, including user laptop support (PC setup, configuration, troubleshooting, and break/fix), beyond remote or online assistance.
Support end‑user computing services, including onboarding, device imaging, configuration, patching, lifecycle management, and refresh, in line with corporate standards.
Provide LAN/WAN network support, including basic network troubleshooting and coordination with regional/global teams for resolution.
Coordinate with regional and global IT teams to resolve incidents, service requests, changes, and problems in line with ITIL practices.
Ensure high availability, resilience, and performance of site IT infrastructure, including networks, servers, storage, SD‑WAN, wireless, firewalls, telecom/voice systems, printers, and peripherals.
Lead incident escalation and service restoration activities, driving problem management, root‑cause analysis, and preventive actions through to closure.
Ensure all IT services and solutions comply with corporate architecture standards, security requirements, and audit controls.
Maintain accurate IT asset inventories, system documentation, and service records aligned with corporate governance requirements.
Support IT project transitions by coordinating testing, service readiness, handover, and operational acceptance with project teams and IT stakeholders.
Balance immediate operational demands with long‑term service stability and continuous improvement planning.
Identify and escalate site‑specific risks, dependencies, or constraints impacting service continuity or project delivery.
Provide structured feedback to Corporate IT teams and service providers to support continuous service improvement initiatives
Provide after‑hours and on‑call support as required to meet business and operational needs.
Build strong working relationships with site leadership, business stakeholders, Corporate IT teams, and service providers across all employee levels.
Demonstrate confident interpersonal and communication skills, with the ability to handle issues professionally and independently.
Communicate clearly and proactively on IT service status, planned maintenance, policy updates, and project impacts.
Represent site IT requirements and priorities to Corporate IT, ensuring alignment with enterprise architecture and IT strategy.
Manage local IT vendors, including performance monitoring, escalations, and service improvement actions against SLAs.
Continuous Improvement & Administration
Identify service improvement opportunities, gather business requirements, and support prioritization and funding approvals, including preparation of business cases where required.
Collect end‑user feedback and translate insights into continuous improvement initiatives aligned with corporate roadmaps.
Maintain and coordinate site IT disaster recovery planning and periodic recovery testing.
Administer IT procurement, vendor invoices, and cost controls, ensuring accuracy, compliance, and timely processing.
Promote cost discipline and operational efficiency while maintaining service quality and compliance.
Job Requirements:
Bachelor’s degree in IT or related field with 5+ years of enterprise IT experience.
Strong hands‑on background in infrastructure, networks, and end‑user environments as mentioned in the job responsibilties.
Experience owning IT delivery in a site‑based or regional role.
Confidence working with senior stakeholders and third‑party providers.
Solid understanding of ITIL or service management frameworks.
Certifications such as ITIL, PMP, or similar are advantageous.
Ability to work independently with strong written and verbal communication skills, proven analytical, problem‑solving, and stakeholder management capabilities.
Strong English communication skills, both written and verbal with
service‑oriented mindset and positive attitude.
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