Site Manager

The Site Manager has overall leadership responsibility for the ongoing operational support of three to five Fixed Radiology Imaging sites.  In this capacity, the site manager will develop and execute strategies for resource management, topline growth, and the patient experience within their sites. Critical to success in the role is maintaining a high standard of staff performance across all sites, shifts and modalities.  The Site Manager leads planning and implementation strategies aimed at building organizational performance and operational success, new service launches, system implementations/upgrades, and other initiatives impacting site operations.

Specific duties include, but are not limited to:

• Plans, organizes, develops, implements, and interprets the programs, goals, objectives, policies and procedures necessary for providing quality care and maintaining a high performing operation.

• Responsible for leading staff management, budget management, maintaining relationships with referring offices and ongoing customer service issues.

• Reviews site activities and recommends / makes changes to better utilize facilities, services, or staff.

• Monitor performance and profitability of services offered at the center and communicate in a timely manner to management if there are any issues that impact the operation.

• Monitors performance and profitability of services offered.

• Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, issues, etc.

• Maintains positive interactions at all times with payors, referring offices, patients, staff, and the Radiologists.

• Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, administrative functions, and service recovery.

• Assists local management and sales team in maintaining relationships with outside referring physician offices via personal visits and/or ensuring highest quality of customer service functions.

Position Requirements:

• Bachelor’s Degree or equivalent experience in Business Administration or a related field. 

• Healthcare experience.

• 5 years of relevant supervisory experience.  

• Strong proficiency in patient services, radiology, or customer service.

• Must have demonstrated ability to effectively mentor and influence large teams in a matrix organization; strong analytical and problem-solving skills; skilled in effectively handling multiple sites; and experience in a service delivery role.

While one part of the success of the role will be based on solid knowledge of radiology and the clinic operations, successful execution of this role will require that the candidate also have certain natural abilities and an operating style that suits the culture.  Qualities that are called for include:

Drive Execution and Results: 

Plans time, priorities, and staff in an effective manner to achieve goals for sustainable results. Measures results that are sustainable with balanced workloads for the team members

• Develops an effective organizational structure for staff with defined roles, responsibilities and decision making.

• Anticipates & identifies business issues to align priorities and impact organizational results.

Operational Excellence:

• Demonstrates actions for obtaining excellent business results through business processes.

• Uses skillful questioning to draw out information for diagnosing the situation.

• Maximizes technology information tools and data.

• Evaluates results and makes adjustments to achieve better business results; learns from mistakes.

Financial Acumen: 

• Understands, uses and clearly communicates company financial information and the implications to measuring business performance.

• Practices financial cost/benefit analysis to manage and enhance profitability.

• Manages budget and resources to ensure financial objectives are met within own area.

• Identifies and manages revenues and expenses and assesses contingencies to meet plans.

Communication & Interpersonal Effectiveness: 

• Actively seeks input and feedback, listens, takes action and keeps others informed in a timely manner.

• Anticipates areas of conflict, manages disagreement, and works toward resolution; Seeks solutions.

• Negotiates with customers or organizational leadership to set priorities & accomplish cross-functional objectives.

• Gives clear, motivating, and constructive feedback.

• Encourages others to express contrary views.

• Shapes opinions of key stakeholders.

• Handles questions well in highly visible adversarial situations.

Build Organizational Relationships: 

• Promotes collaboration and removes organizational obstacles that impact cross-functional work required to achieve results.

• Generates a network of professional contacts outside the organization that can be information sources, advisors, collaborators, and talent resources.

• Practices collaboration across the division, corporate, within industry to encourage others to perform their best, exchange ideas, and support each other.

Physical Requirements:

Standard office environment. 

More than 50% of the time:

• Sit, stand, and walk.

• Repetitive movement of hands, arms and legs.

• See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

• Stoop, kneel or crawl.

• Climb and balance.

• Carry and lift 10-20 pounds