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ES-M-MADRID-006-CUST ~ Avda de la Industria 6, 3a Plta ~ RAY PROF SRVCS (External Site), Spain
Onsite
Date Posted:
2026-06-29Country:
SpainLocation:
ES-M-MADRID-BARAJAS AIRPORT-CUST ~ Av de la Hispanidad ~ BARAJAS AIRPORT (External Site)Position Role Type:
UnspecifiedThe position is for an experienced professional with in-depth knowledge, technical expertise to manage the Onsite operations for Collins Aerospace products and professional services, managed airports services and/or maintenance services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day-to-day priorities, solving client issues, optimise manpower and resources, responds to complaints of customers, and escalates key issues to senior management.
This role is an on-site role and will be located with our Collins team in Madrid, Spain.
Primary Responsibilities:
Maintain and manage our Collins airport sites, customer relations and partnership with the local Airports Authorities.
Monitor and manage our sub-contractors and/or suppliers onsite for assuring our Collins services delivered with respect to Collins standards and customer expectations.
Contacts customers, collects feedback, and establishes and maintains good relationship with customers.
Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
Coordinates, prioritises and resolves issues encountered by the team.
Optimises the usage of manpower, standard time, equipment and energy of team.
Escalates key issues that will impact the business.
Manages team according to established programs and objectives.
Assesses product needs in accordance with customer specifications.
Acts as local on-site Collins Aerospace representative to the customer's organisation.
Manages statement of work to meet customer and contract requirements.
Qualifications & Experience Requirements:
Bachelor’s degree in computer science, engineering, MIS, or closely related Aviation field with proven working experience preferably in an Airports or Aviation field services organisation
Relevant work experience must include people management of technical professionals with the ability to engage, motivate and lead/ direct / review the work of team members in order to accomplish operational plans and results.
ITIL Foundation certification most preferably service operations certification is a plus.
Experience with supporting Cisco network devices in a live production environment.
A working knowledge of Windows Server is a plus.
Familiarity and experience in dealing with and manoeuvring with the relevant Airport Operators in Spain.
Possesses a broad working knowledge of Special Airport Systems (SAS) including Airport operational systems, Baggage reconciliation system and passenger processing systems.
Proficiency in MS Office suite tools such as Outlook, PowerPoint , Word , Excel
Excellent Communication (written & verbal) in English and Spanish
Ability to work effectively in a matrixed team environment locally and globally
Good problem-solving skills to source solutions to customer requirements or issues
Excellent attention to detail and quality
Ability to travel frequently across the country and occasionally internationally as maybe required.
The successfully candidate will need to be a Spanish national or already have the right to work and live in Spain.
What we can offer you:
Competitive Salary
Life Assurance
Annual Bonus
Corporate Pension Scheme
25 days holiday plus public holidays
And so much more
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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