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Waterloo, Ontario, Canada
Hybrid
Join Manulife Bank Technology team as a Site Reliability Engineer (SRE) and help deliver reliable, secure, and scalable technology services that support critical banking operations. In this role, you'll collaborate with engineering and operations teams to improve platform resilience, enhance observability, automate operational processes, and drive continuous service improvement.
As part of the Service Delivery Management team, you will contribute to building and supporting highly available systems while applying modern Site Reliability Engineering practices. You'll have opportunities to expand your expertise in cloud technologies, automation, incident management, and operational excellence, helping ensure reliability remains a core feature of the platforms and services our customers depend on every day.
Position Responsibilities:
Design, build, and maintain infrastructure, automation, and tooling that improve system reliability, availability, scalability, and operational efficiency.
Partner with engineering teams to embed reliability, observability, and performance best practices throughout the software development lifecycle.
Monitor production systems and services, proactively identifying, troubleshooting, and resolving issues to minimize customer impact.
Develop and enhance observability capabilities, including metrics, logging, tracing, dashboards, and alerting solutions.
Participate in incident response and on-call support for critical systems and services.
Conduct root cause analyses following incidents and drive corrective and preventative actions to improve long-term platform reliability.
Define, track, and continuously improve Service Level Objectives (SLOs), Service Level Indicators (SLIs), and operational performance metrics.
Support disaster recovery, resilience testing, and business continuity initiatives to ensure service readiness and recovery capabilities.
Promote proactive monitoring, automation, and operational excellence practices that improve service reliability and reduce manual intervention.
Collaborate with technical and business partners to continuously improve service performance, stability, and customer experience.
Required Qualifications:
Minimum 2-5 years+ of experience in Site Reliability Engineering, DevOps, Platform Engineering, Cloud Operations, or a related technology field.
Experience supporting applications and services in cloud environments such as Azure, AWS, or Google Cloud Platform.
Experience developing automation and scripting solutions using languages such as Python, Bash, PowerShell, or similar technologies.
Experience with monitoring, logging, and observability platforms such as New Relic, Grafana, Azure Data Explorer (ADX), or comparable tools.
Strong troubleshooting, analytical, and problem-solving skills, with the ability to effectively manage competing priorities and respond during service disruptions.
Excellent communication and collaboration skills, with the ability to work effectively across technical and business teams.
Preferred Qualifications:
Experience working with container technologies such as Docker and Kubernetes.
Familiarity with ITIL practices and Agile delivery methodologies.
Experience creating operational dashboards and reporting using Power BI or similar analytics tools.
Experience working within financial services, banking, or other highly regulated environments.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
Waterloo, OntarioWorking Arrangement
Salary range is expected to be between
$86,100.00 CAD - $136,100.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.