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Santiago, Región Metropolitana de Santiago, Chile
Hybrid
Apply Digital is looking for an SRE Engineer to join our globally distributed team. This is a hybrid SRE/Service Desk role designed for someone who is passionate about reliability engineering and comfortable supporting day-to-day operational needs across multiple UK e-commerce clients.
You will be a key contributor in maintaining the health and performance of client platforms, responding to incidents, and continuously improving observability and operational processes. While your primary focus is SRE, you will collaborate closely with the Service Desk team to support triaging, escalation, and resolution workflows.
This role is ideal for someone with 2–3 years of experience who thrives in a fast-paced, multi-client environment, values clear documentation, and is comfortable working with a high degree of autonomy during their shift.
Monitor platform health across multiple client environments using tools like Grafana and Prometheus, or other monitoring tools
Respond to and triage incidents, following established runbooks and escalation paths
Participate in post-incident reviews and contribute to postmortem documentation
Support the Service Desk team with technical triaging, incident classification, and resolution
Maintain and improve observability dashboards, alerts, and SLI, and SLO tracking
Write and maintain runbooks, operational documentation, and knowledge base articles
Identify recurring issues and propose automation or process improvements to reduce toil
Participate in on-call rotation covering weekends (alternating schedule — one weekend on, one weekend off)
Collaborate with the EMEA team during shift overlap to ensure smooth handoffs and continuity
Support root cause analysis and contribute to continuous improvement initiatives
Strong proficiency in English (written and verbal communication) is required
2–3 years of experience in SRE, platform operations, or a technical Service Desk role
Experience with monitoring and observability tools such as Grafana, Prometheus, or equivalent
Solid understanding of incident management processes (triaging, escalation, postmortems)
Experience supporting e-commerce platforms
Scripting skills in shell and/or Python for automation and operational tasks
Familiarity with containerization concepts (Docker, Kubernetes) at an operational level
Experience working in Agile environments and using ticketing tools (e.g. Jira)
Comfort working independently during early-morning shifts with minimal supervision
Strong documentation habits and attention to detail
Experience with Agile processes, testing, and code review
Strong experience with scripting - shell, Python, etc.
Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills
Excellent analytical and problem-solving skills
Ability to communicate effectively with technical and non-technical stakeholders. You should feel comfortable explaining technical concepts in simple terms
Experience working in fast-paced, Agile environments, balancing priorities across multiple projects
NICE TO HAVE:
Experience with Google Cloud Platform (GCP) or other major cloud providers (AWS, Azure)
Familiarity with CI/CD pipelines (GitHub Actions, GitLab CI)
Basic experience with Infrastructure as Code tools such as Terraform
Basic knowledge of AIOps concepts and their application in operational workflows
SRE or cloud certifications (Google Cloud, AWS, Kubernetes)