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Kuala Lumpur, Malaysia
Hybrid
ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
We are looking for a motivated and enthusiastic intern to join our Site Reliability Engineering team for 6 months. This internship offers an opportunity to gain hands-on experience supporting enterprise collaboration platforms such as Jira and Confluence, while developing skills in reporting, analytics, documentation, and process improvement.
You will work closely with experienced platform administrators and engineers to support migration, daily operations, reporting activities, and continuous improvement initiatives. This role is designed as a learning opportunity where you will gain practical exposure to enterprise tools, cloud technologies, data analytics and real-world business processes.
Key Responsibilities
Platform Migration Support
Assist in Jira and Confluence Cloud migration activities.
Help prepare and maintain migration-related documentation, reports, and status updates.
Assist with validation activities and issue tracking.
Help consolidate migration feedback and support issue resolution.
Reporting & Analytics
Collect and organize project or operational data from agreed sources.
Assist in tracking project progress, migration metrics, and operational KPIs
Perform basic data checks to identify missing, duplicated or inconsistent information.
Support ad-hoc reporting requests.
Platform Operations & Documentation
Assist in the day-to-day support by following the documented procedures.
Support user requests, platform enhancement activities, and administrative tasks.
Create and maintain user guides, knowledge articles, and operational documentation.
Help review and organize knowledge articles, user guides and frequently asked questions
Currently pursuing a Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, Data Analytics, or a related field.
Basic understanding of Project Management principles and Agile methodologies.
Basic knowledge on using reporting and visualization tools such as eazyBI, Power BI, Tableau or similar platforms.
Good analytical and problem-solving skills.
Good written and verbal communication skills.
Able to manage assigned tasks and communicate when support is needed.
Comfortable asking questions and learning from feedback.
Able to work collaboratively within a team environment.
Available for 6-month internship.
Basic knowledge in using Jira and Confluence.
Basic knowledge of JQL (Jira Query Language).
Experience with reporting and visualization tools such as eazyBI, Power BI, Tableau or similar platforms.
Basic understanding of data analysis and dashboard development.
Exposure to cloud technologies, SaaS applications.
Basic knowledge in Technical writing and process documentation.
Familiarity with AI-powered productivity tools (e.g., Microsoft Copilot, ChatGPT, Gemini)
How Jira and Confluence support work and collaboration in an enterprise environment.
How cloud migration testing and validation are performed.
How to document issues so they can be understood and resolved.
How operational reports and dashboards are prepared.
How user guides and knowledge articles are created and maintained.
How platform support teams manage requests, improvements, and stakeholder feedback.
How to plan, complete, and present a small workplace project.
How to collaborate with colleagues across different roles and locations.
Mentorship and guidance from experienced platform professionals.
Passionate about technology, data, and problem-solving.
Interested in cloud technologies and enterprise collaboration platforms.
Comfortable working with data and reporting tools.
Eager to learn, take initiative, and contribute to real projects.
Curious about how large organizations manage and migrate enterprise applications.
Final-year Bachelor's Degree student with availability to commit to a 6-month internship.
Knowledge of JQL, eazyBI, Power BI, Jira, or Confluence will be considered a strong advantage, but is not required.
What we offer
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility-Sysgroup@swift.com or indicate this in your application.
Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).
All requests are confidential and will not affect your candidacy.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.