What success looks like in this role:
Position Summary
The Data Center Smart Hands Engineer provides onsite technical support for data center operations.
Key Responsibilities
- Perform hands-on support for server, storage, network, and peripheral equipment within data center
- Execute hardware break/fix activities, including component replacement, diagnostics, and troubleshooting
- Install, rack, stack, cable, and decommission IT equipment according to documented procedures
- Support network infrastructure deployments, including switches, routers, firewalls, and cabling
- Perform hardware testing, validation, and certification activities for servers, storage systems, networking
- Utilize advanced troubleshooting techniques and tools to resolve incidents and service requests.
- Escalate complex technical issues and collaborate with engineering and support teams
- Maintain accurate documentation of work performed, asset changes, and site activities.
- Support IMACD (Install, Move, Add, Change, Dispose) requests and infrastructure lifecycle activities
- Follow change management, security, compliance, and safety procedures while operating in data center
- Provide VIP support when required and serve as a technical liaison between clients and remote support
Technical Skills
- Server hardware support (Dell, HPE, Lenovo, Cisco UCS)
- Storage systems support and maintenance
- Network device installation and troubleshooting
- Rack and stack deployment activities
- Fiber and copper cabling standards
- Remote hands and smart hands support
- Hardware diagnostics and lifecycle management
- Incident, change, and asset management processes
Work Environment
- Onsite data center and client facilities.
- Ability to lift and move IT equipment in accordance with safety guidelines.
- May require after-hours, weekend, or on-call support based on operational needs.
- Travel may be required for multi-site support engagements.
Key Competencies
- Customer-focused mindset
- Strong analytical and problem-solving abilities
- Attention to detail and documentation discipline
- Ability to work independently and within global support teams
- Strong organizational and time-management skills
- Commitment to operational excellence and service quality
You will be successful in this role if you have:
Required Qualifications
- High School Diploma or GED required.
- Associate degree in Information Technology, Computer Science, or related discipline preferred.
- 4-6 years of experience supporting enterprise IT infrastructure, servers, storage, and networking
- Experience working in data center environments with adherence to operational and security standards.
- Strong understanding of server hardware, storage systems, operating systems, and network infrastructure
- Experience with hardware diagnostics, repairs, and equipment installations.
- Excellent troubleshooting, communication, and customer service skills.
Preferred Certifications
- CompTIA A+
- CompTIA Network+
- Dell, HPE, Cisco, Lenovo, or equivalent OEM certifications
- ITIL Foundation
- Data Center Operations certifications (preferred)
Experience Level: Mid-Level (4-6 Years)
Benefits
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.
Video Interview
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
