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Steamboat Springs, Colorado, United States
Onsite
Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.
*Click HERE for more information on our employee benefits!
For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
POSITION SUMMARY
Join the SnowSports School team as a part-time SnowSports Headquarters Front Desk Agent working in our Mountain Camp facility, where you will help our youngest guests (anywhere from 2 to 6 years old) and their families embark on an amazing Steamboat adventure. In this position, you will work closely with SnowSports School guests, supervisors, managers, and instructors. This includes assisting with group lesson bookings, fulfilling private and group lessons, resolving lift ticket issues, and running inventory reports. In addition, HQ agents may complete other project-based work to help boost lesson sales, support special products, and improve guest satisfaction.
A PDF or Word document of your resume is required with online application
ESSENTIAL DUTIES
Sell lessons and resolve lift ticket issues for SnowSports guests in Mountain Camp.
Assist our youngest guests and their families with questions regarding bookings and lift tickets.
Provide a high level of customer service to lesson guests to ensure that lessons are booked correctly, and payment is collected in a timely manner.
Partner with the Central Reservations and Ticket Office teams to answer SnowSports School questions
Project based work as assigned, including but not limited to checking lift access for lesson guests, coordinating special group programs, follow-up on overdue lesson payments, and tracking daily inventory numbers.
Other duties, as assigned
REQUIRED QUALIFICATIONS
Previous office or customer service experience required
Above average computer proficiency in Microsoft Outlook, Word, and Excel. Previous knowledge of the RTP POS and flaik software preferred but not required.
Ability to learn new programs quickly
Excellent organizational skills and ability to multi-task effectively with constant interruptions
Exceptional attention to detail and ability to maintain focus and organization under stressful conditions.
Ability to interact and maintain positive relationships with guests, co-workers, management, and ski school instructors consistent with Steamboat Ski and Resort Company’s Service Excellence standards
EDUCATION REQUIREMENTS
High school or equivalent
PHYSICAL REQUIREMENTS
Must be a minimum of 18 years of age.
Must be able to work indoors in a noisy office environment and outdoors in a winter environment.
Ability to read, write, and communicate in English in a clear and professional manner.
Must be able to sit and operate keyboard for long periods of time, as well as additional office machinery such as phones, copier, and printer.
WORKING CONDITIONS
Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
Hazardous Materials/Noise: The noise level in the workplace is usually moderate.
MISCELLANIOUS INFORMATION
Position requires working weekends, holidays, and required days as needed and scheduled.
Employment for this job is contingent upon the successful completion of a background check and reference checks.
Bilingual applicants welcomed.
The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include many region-specific benefits.
Steamboat Springs area base hourly pay range: $19.00 - $20.00 per hour
This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski & Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.
Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.
This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.
Employment with Steamboat Ski & Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.
This position is located in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.
Steamboat Ski & Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski & Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.